Technology Support Specialist I

Position Summary San Diego State University is looking for a customer-focused and technically curious Technology Support Specialist I to support the university’s technology-enabled learning environments. In this role, you’ll provide frontline technical support for classroom and audiovisual technologies, assist with the installation and maintenance of instructional systems, and help ensure reliable technology experiences for faculty, staff, and students. Working as part of the Learning Environments team, you’ll contribute to innovative teaching and learning spaces across campus. Key Responsibilities: User Support & Technology Services Provide technical support and consultation for faculty, staff, and students to resolve technology issues and optimize system performance. Troubleshoot hardware, software, and audiovisual technologies in classrooms and other instructional spaces. Deliver user training and develop support materials that help maximize technology adoption and effectiveness. Respond to technology requests promptly while maintaining a high level of customer service. Support the operation and maintenance of classrooms, labs, conference rooms, and other technology-enabled spaces. Configure systems to meet instructional needs while ensuring reliable performance and connectivity. Perform preventative maintenance and assist with equipment upgrades and technology refreshes. Help maintain secure, functional, and accessible instructional environments. Systems Integration & AV Technology Install, configure, and test audiovisual equipment, including displays, cameras, microphones, video capture appliances, and control systems. Assist with Classroom and active learning environment projects, including hardware installation and system integration. Support classroom streaming, special events, and instructional technology initiatives. Research emerging instructional technologies and contribute to innovative learning environments. Collaborate with IT colleagues, faculty, and campus partners to support instructional technology initiatives. Assist with preparing documentation, cost estimates, and technical recommendations for classroom technology projects. Contribute to ongoing improvements in technology services and learning environment operations. Why Join Us? Support student success through technology – Help create reliable, engaging learning environments that enhance teaching and learning across campus. Gain hands-on experience – Build your expertise with classroom technology, audiovisual systems, and emerging instructional tools. Be part of an innovative IT team – Collaborate with professionals who are advancing the future of technology-enabled education at SDSU. Grow your career – Develop technical skills while supporting impactful projects that benefit the entire university community. As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here: Working at the CSU . Position Information Full-time, benefits eligible, permanent/probationary position. Position is designated non-exempt under FLSA and is eligible for overtime compensation. Work hours are Monday - Thursday 1:30 pm to 10:00 pm and Friday 10:00 am to 4:30 pm, but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community. The IT Services (ITS) | Learning Environments department is responsible for designing, delivering, and supporting technology enabled instructional spaces and conference rooms that advance teaching, learning, collaboration, and engagement at San Diego State University. The department leads the development and standardization of classroom and audiovisual technologies, ensuring reliable, accessible, and consistent experiences across academic and administrative spaces campus wide. In partnership with faculty, academic units, and IT Services, Learning Environments integrates pedagogy and technology through the full lifecycle of instructional and conference space technologies, from planning and implementation to support and continuous improvement. Through proactive service and technical expertise, the department enables high quality, flexible, and future ready learning and meeting experiences for the SDSU community. For more information regarding the IT Services (ITS) | Learning Environments department, click here . Education and Experience Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities may be substituted for the required education on a year-for-year basis. Key Qualifications General knowledge of information technology systems, applications, and networks. General knowledge of hardware and software troubleshooting and related technology support practices. Demonstrated communication and interpersonal skills to work with students, faculty, and staff to obtain pertinent information, communicate technical information to diverse audiences, and document issues and resolutions. Computer skills to appropriately respond to IT complaints and issues. Preferred : Experience providing technology support in a professional or educational environment. Experience with audiovisual (AV) control systems or similar technologies. Experience preparing technical diagrams and documentation (e.g., line drawings, floor plans, parts lists, work plans) for technology implementation or infrastructure projects. Licenses/Certifications Required Valid California Driver’s License or the ability to obtain one within 30 days of hire. Compensation and Benefits San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth. Compensation Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department’s budget and equity guidelines. Initial step placement is not expected to exceed Step 1 ($4,595/month). Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement. CSU Classification Salary Range: $4,595-$6,694 per month (Step 1-Step 20). Future increases, including step advancements, are subject to contract negotiations. Full Benefits Package Includes Generous Time Off : 15 paid holidays, vacation, and sick leave. Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC. Health Coverage : Medical, dental, and vision options at low or no cost. Education Support : CSU tuition fee waiver for employees and eligible dependents. Optional Offerings : FlexCash, life and disability insurance, legal and pet plans. Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities. At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion. At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with TitleVI of the Civil Rights Act of 1964, TitleIX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition209 (Art. I, Section31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa).Applicants must currently be authorized to work in the United States on a full‑time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. Education Code89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they commit sexual harassment within the last7years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Livia Peeples at View email address on click.appcast.io . #J-18808-Ljbffr