Health Operations Manager

Job Title: Health Operations Manager

Job Status: Full-time

Job Summary: Under limited direction from a senior level manager, the Manager of Health Operations uses specialized knowledge in mental health and substance abuse treatment and skills obtained through experience, specialized training or certification to supervise the daily operations a team of individuals providing mental health and substance abuse services to a defined population. Leads defined work or projects of moderate scope and complexity. Assigns cases to professionals and serves as a technical advisor to teams. Resolves or recommends solutions to complex problems. May have extensive contact with internal and external customers to obtain additional grants and funding for the program as well as locate available help outlets.

Essential Duties and Responsibilities:

• Plan, assign, monitor and manage the work of others
• Review performance and evaluate results achieved by subordinates
• Coach and mentor subordinates and document discussions on a regular basis
• Interpret, apply and recommend changes to organizational policies and procedures
• Review progress of assignments with senior management
• Balance conflicting resource and priority demands
• Track staff productivity
• Track billing in conjunction with Information and Technology department
• Conduct staff meetings and case conferences and may consult and train on specific areas of expertise both internally and globally regarding treatment
• Ensure compliance with agency’s quality assurance plan in conjunction with Quality Assurance Manager
• Document all services in compliance with the agency’s quality assurance plan and report on program progress at required intervals per funding guidelines
• Conduct regular reviews of program files and medical records for accuracy and completeness
• Develop manual and curriculum of treatment
• Conduct group therapy sessions as needed
• Create, manage and operate within a specified budget in conjunction with the Fiscal department
• Participate in program audits and follow up on findings and recommendations
• Maintain agency confidentiality and clients’ privacy in accordance to the agency’s policies and procedures
• Maintain currency in areas of psychosocial rehabilitation and therapeutic intervention techniques
• Shall follow the funding sources requirements and CARF standards applicable to the services you provide
• May provide direct care to patients as needed
• May plan and execute various special event activities designed to increase awareness of specific programs and increase donations
• May participate in public speaking events and/or various external meetings on behalf of ACCESS
• May participate in the writing of grant proposals in an order to retain current funding and/or obtain new funding and review grant contracts and consult with Director on a regular basis to ensure compliance
• May conduct psychological testing and substance abuse counseling as appropriate based on qualifications and assigned functional area
• May translate and interpret information for non-English speaking clients as needed
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

• Biological, psychological and sociological concepts and trends
• Advanced concepts, practices and procedures of crisis intervention techniques
• Community resources including social services agencies and crisis intervention providers
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

Skill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Manage conflict in a calm and professional manner
• Partner with other functional areas to accomplish objectives

• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
• Objectively gather information, identify linkages and trends and apply findings to assignments
• Organize and prioritize multiple tasks and meet deadlines
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Communicate effectively, both orally and in writing

• Speak and write in English
• Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population preferred
• Maintain confidentiality of agency, employee and client information

Educational/Previous Experience Requirements:

• Minimum Degree Required:

• Master’s degree
• Doctoral degree preferred

• Required Disciplines:
  • Social Work, Psychology, Counseling or related field

~and~

• At least 5 years of experience working in a mental health setting as a Fully Licensed Master Social Worker, Licensed Psychologist or Licensed Professional Counselor with prior management skills
• At least 2 years working in a supervisory capacity in a clinical setting
• Experience with grant writing preferred
• Experience in a substance abuse setting may be required based on assigned functional area
• Any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire:
  • Fully Licensed (Master Social Worker or Ph.D.)
  • Licensed Professional Counselor (LPC)
  • CAFAS certified if position is responsible for child therapy.
  • MCBAP Certified Addiction Counselor or Certified Advance Addiction and Drug Counselor, and Certified Clinical Supervisor – Michigan (CCS-M) may be required based on assigned functional area or ability to obtain within 6 months

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel, up to 15%

Working Environment: Climate controlled office