Student Operations Services Assistant

University Student Union California State University, Northridge Student Assistant Employee Job Description

Under the supervision of the Facility Operations Coordinator and operational guidance of the Student Operations Assistant and Student Building Manager, the Student Operations Services Assistant is responsible for performing a variety of duties related to facility setup, cleanliness, equipment oversight, and activity space monitoring to help maintain a safe and welcoming environment at the University Student Union (USU) Student Recreation Center (SRC).

Job Duties

• Sets up rooms and activity spaces, including but not limited to moving furniture, arranging audiovisual and recreational equipment, and assisting with last-minute setup changes as needed
• Maintains a clean and organized recreation facility through trash removal and spot cleaning of furniture and equipment
• Performs laundry services by collecting, washing, and organizing towels
• Identifies maintenance concerns and submits work orders for repairs
• Assists with the preparation of various building reports
• Monitors activity spaces and maintains equipment and court waiting lists
• Responds appropriately to a variety of emergency situations, including but not limited to medical emergencies and civil disturbances, and coordinates and/or executes emergency procedures as needed
• Performs other related duties as assigned

Qualifications

Education

Must be a currently enrolled CSUN student

Experience and Certifications

Previous related experience and/or specialized education not required

American Red Cross or department approved First Aid, CPR, and AED certification shall be obtained within 30 days. Training is periodically offered free of charge by the USU. Applicants unable to attend USU-sponsored training are required to obtain certification at their own expense

Other Requirements

Must be available to work a minimum of 10/hours/week based on the operational needs and working hours of the department

Must be able to attend mandatory in-person SRC and USU employee orientation and trainings

Must be able to attend monthly mandatory in-person staff meetings

The person holding this position is considered a'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Knowledge, Skills, and Abilities:

Ability to be detail-oriented, self-motivated, and possess initiative

Ability or ability to learn to provide excellent customer service

Ability or ability to learn to remain calm and composed during stressful situations and analyze situations accurately to adopt an effective course of action

Ability or ability to learn to verbally communicate effectively, including the ability to share relevant information, thoughts, ask questions, listen well, and respond appropriately

Ability or ability to learn to communicate effectively in writing, including composition, grammar, spelling, and punctuation

Ability to establish and maintain cooperative relationships with co-workers and patrons

Ability to maintain a neat appearance and courteous disposition

Ability to work and contribute to an inclusive, diverse working and learning environment

In conjunction with this position, the Student Operations Services Assistant will have the opportunity to learn, develop, and acquire the following transferable skills:

Administrative Skills

Time Management: The process of managing one's time effectively and productively to complete multiple assigned tasks.

Analytical

Adaptability: The ability to effectively adjust to new information, changing work conditions, or unexpected obstacles with an optimistic perspective to achieve a positive outcome.

Interpersonal

Communication: The ability to effectively give and receive information.

Teamwork: The ability to work collectively with others and make valuable contributions to the team in order to resolve problems and achieve goals.

Customer Service: Displays positive attitudes and behaviors, which demonstrates an awareness and willingness to respond to customer's needs, requirements, and expectations.

Leadership

Reliability: Dependable in performing job-related tasks, finishing assigned projects, meeting deadlines and appointments.

Supervision

Under the supervision of the Facility Operations Coordinator and operational guidance of the Student Operations Assistant and Student Building Manager

Typical Working Conditions

Work is primarily performed in a temperature-controlled office environment. Work is occasionally performed outdoors, in different climactic conditions. Daily contact with members of the campus community, including students, faculty, staff, administrators and guests, is required. In addition to regularly assigned work schedule, must possess an ability and willingness to work weekends, evenings, holidays, finals weeks, and during academic interim and break periods; must be flexible, adaptable, and readily able to adjust to changes in work environment.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Student Operations Services Assistant. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle or feel; and reach with hands and arms. The employee is regularly required to climb or balance and occasionally stoop, kneel, crouch, or crawl. The employee must occasionally sit for extended periods and regularly walk around building; talk and hear; be able to detect smoke, heat and subtle smells. The employee must frequently move 50 pounds and occasionally lift and/or move up to 50 pounds (if applicable). Specific vision abilities required but this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Application Procedure

Apply online at

Applications from CSUN students including first time, transfer, international, work study, LGBTQIA+, and Veterans are welcome and encouraged.

The University Student Union at California State University, Northridge is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Human Resources.