Customer Service Specialist

Customer Service Associate — Workout Anytime 24/7Join one of the fastest-growing fitness franchises in America — Workout Anytime 24/7, recently ranked among Entrepreneur's Top 500 Franchises for 2024! If you're friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE.As a Customer Service Associate, you'll be the first impression of our club — delivering great service, assisting members, and supporting daily operations in a fun, positive environment.We Offer:Training and mentorship from industry expertsFlexible scheduling based on club needs and your availabilityContinued education and professional development resourcesFree Workout Anytime membershipWorkout Anytime attire providedBonus and incentive programsTeam-building events and employee recognition programsSupportive, non-smoking, health-focused environmentOpportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development programKey Responsibilities:Greet all members and guests warmly, providing a friendly and professional first impression.Check in members, verify accounts, and assist with membership questions or updates.Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.Schedule new members for their initial Success Sessions to help launch their fitness journey.Provide information about club services, amenities, and promotions.Process membership enrollments, upgrades, and billing inquiries accurately.Maintain the front desk, lobby, and gym floor to company cleanliness standards.Support sales and marketing efforts, including local outreach and promotional events.Handle phone calls, emails, and in-person inquiries with prompt and professional communication.Monitor club access and follow company safety and security procedures.Assist team members with operations, cleaning, and light maintenance tasks as needed.Uphold all Workout Anytime policies, member privacy, and brand standards.Qualifications:Strong communication and customer service skillsPositive, energetic ATTITUDE with a passion for helping peoplePrevious experience in hospitality, retail, or fitness preferredComfortable working with computers, POS systems, and scheduling toolsReliable, punctual, and organized with strong attention to detailAvailability to work a flexible schedule including evenings, weekends, and some holidaysPhysical Requirements:Ability to stand or walk for extended periodsLight lifting (up to 50 lbs) for occasional cleaning or stocking dutiesComfortable working in an active gym environmentAll positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the companyBenefits:Free gym membershipCompetitive hourly pay with opportunities for advancementPerformance incentives and sales bonusesWorkout Anytime branded attire providedOn-site training and access to the Workout Anytime career development pathSupportive team culture focused on personal growth and EXCELLENCEJoin Our TeamIf you're dependable, friendly, and ready to grow with a health-focused team, Workout Anytime wants to hear from you! Apply today and help us deliver an exceptional 24/7 member experience built on ATTITUDE, CARE, and EXCELLENCE.Compensation: $14.00 - $17.00 per hourAbout Workout AnytimeWorkout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024!Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.MissionTo provide a friendly, convenient, life-changing journey with passion.VisionTo reshape the fitness community where everybody aspires to be the best they can be.ValuesAttitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff.Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual.Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team.Strategic DriversThink BigKeep It SimpleDo It With Integrity ISSA Personal Trainers