Customer Success Associate

LeadsPedia is looking for a motivated Customer Success Associate (CSA) to join our team in our Franklin, TN office. As a CSA, you’ll play an important role in the customer experience, working directly with customers every day while learning the LeadsPedia platform and the performance marketing industry.

This is a great opportunity for someone who enjoys solving problems, learning new technology, and working with people. We’ll give you the training and support you need to become a LeadsPedia expert and grow your career with us.

Responsibilities

• Customer Support: Provide a great customer experience through one-on-one interactions via LiveChat, phone, email, and support tickets.
• Tickets & Integrations: Become an expert in the LeadsPedia platform and help customers troubleshoot issues, work through support requests, and complete integration setups. 
• Cross-Functional Collaboration: Work closely with Customer Success and Product teams to communicate customer feedback, identify recurring issues, and help improve the overall customer experience.
• Documentation: Create and maintain helpful documentation for our Platform and Portal so customers can find answers and become more self-sufficient.
• Cross-Functional Projects: Get involved in projects across the company, with opportunities to build experience in areas like customer insights, operations, learning & development, and quality assurance.
• Career Growth: This role is a starting point, not a dead end. We’ll help you build your skills and explore opportunities to grow into other roles at LeadsPedia.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in a customer service or customer-facing role, ideally in SaaS or enterprise software.
• Strong communication skills and the ability to explain technical concepts in a way that makes sense to any audience.
• Persistent and proactive when solving problems and getting things done.
• Technically curious and excited to learn new software.
• Willingness to travel occasionally (<10%).

About Us

LeadsPedia is a hosted Lead Distribution and Call Tracking & Routing platform that helps businesses validate, route, monitor, and manage leads and calls. Our customers use LeadsPedia to bring important information together in one place, giving them better visibility and helping them make faster, more informed decisions.

A Few of Our Benefits

• Market-competitive compensation based on experience
• Comprehensive health, dental, and vision coverage
• Catered lunches
• Flexible PTO
• Team outings

If you like working with people, solving problems, and getting to know how things work, we’d love to hear from you.