Director, Consumer Marketing COBENFY

At Bristol Myers Squibb our employees often ask Who are you working fora question that fuels collaboration accountability and urgency in our work. Our purpose-driven culture inspires us to discover develop and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work opportunities for growth and a supportive environment that values inclusion wellbeing flexibility and comprehensive benefits. This is work that transforms the lives of patients and the careers of those who do it.

Position Summary:

The Director Consumer Marketing (Psychiatry) will serve as the lead consumer brand strategist and execution owner for COBENFY across the psychiatry patient and care partner audience. Reporting to the Executive Director Marketing Strategy Lead this leader will build activate and continuously optimize an integrated consumer marketing program spanning paid media television digital social CRM and patient support channels and will lead a team of consumer marketing professionals.

This is a high-visibility high-accountability role that requires equal parts brand thinking and media sophistication. The ideal candidate brings deep consumer marketing experience in pharma or healthcare a strong command of paid media strategy and optimization across TV and digital and the range to move fluidly between long-horizon brand planning and day-to-day campaign performance management. Consumer marketing for serious mental illness (SMI) is uniquely complex and this leader must bring real empathy for the patient and care partner experience alongside the commercial instincts to drive awareness initiation and persistence at scale.

Key Responsibilities:

Consumer Brand Strategy and Campaign Development

• Own the integrated consumer and care partner marketing strategy for COBENFY translating brand positioning patient insights and clinical data into compelling branded campaigns

• Lead the development of patient and care partner journeys segmentation frameworks and insight-driven personas that identify unmet needs barriers and moments that matter across the treatment experience

• Evolve messaging architecture and brand story as new clinical data emerges keeping consumer-facing materials current emotionally resonant and compliant across indications

Paid Media Strategy TV Planning and Optimization

• Serve as the primary marketing owner of the consumer media plan across television digital social search and emerging channels in partnership with the media agency of record (AOR)

• Oversee TV campaigns end to end from creative briefing and production through trafficking airing and performance analysis across linear connected TV (CTV) and streaming environments

• Establish consumer media KPIs and drive continuous optimization of targeting channel mix spend allocation and creative rotation both in-flight and across planning cycles translating performance data into clear recommendations for brand and leadership stakeholders

Digital Social and CRM Activation

• Lead consumer digital programs across owned earned and paid channels including the COBENFY patient website social media programmatic search and CRM in partnership with the Omnichannel COE and digital agency partners

• Own CRM strategy and patient communication journey design ensuring messaging is personalized and sequenced appropriately across the treatment journey

• Apply new technologies and digital capabilities to innovate the consumer experience and improve campaign performance and engagement outcomes

Patient and Care Partner Experience Integration

• Partner with Customer Experience (CX) to design an integrated consumer experience spanning awareness treatment consideration onboarding access affordability initiation adherence and ongoing support ensuring the post-initiation experience is as strategically considered as the acquisition funnel

• Build partnerships with patient advocacy groups and patient organizations that empower patients and care partners to seek appropriate treatment and support services

Cross-Functional Partnership and Brand Integration

• Collaborate with HCP Marketing DTC Marketing peers across other brands and therapeutic areas Customer Experience Market Access Medical Affairs Regulatory Legal Public Relations and Patient Support to integrate consumer strategy into the broader commercial plan and deliver a connected experience across the patient and prescriber journey

• Manage consumer marketing budgets with discipline ensuring on-time on-budget delivery and partner with Insights and Analytics to track performance and identify optimization needs

• Ensure all consumer programs and materials meet the highest standards of regulatory compliance FDA guidelines and BMS promotional review requirements

People and Partner Leadership

• Lead coach and develop a team of consumer marketing professionals setting clear priorities building capabilities in media digital and analytics and fostering an inclusive high-performing team culture

• Manage multiple agency and vendor partners simultaneously holding them accountable to timelines quality and outcomes

Key Qualifications and Experience:

• BA/BS required; MBA or advanced degree strongly preferred

• 10 years of pharmaceutical or biotechnology commercial experience with demonstrated accountability for consumer or patient marketing

• Proven people leadership experience including direct management and development of marketing talent

• Deep experience developing and executing integrated consumer marketing campaigns across TV digital social CRM and patient support channels

• Proven command of paid media strategy and planning including TV (linear CTV/streaming) digital social and search with hands-on experience managing media AOR relationships and optimizing in-flight performance

• Strong analytical skills with the ability to establish KPIs interpret campaign performance data manage budgets and translate insights into clear strategic and tactical recommendations

• Demonstrated ability to manage multiple agency and vendor relationships with strong project management and organizational skills

• Excellent communication and presentation skills with the ability to articulate consumer strategy and campaign performance clearly to brand leadership and senior stakeholders
• Neuroscience CNS psychiatry or SMI therapeutic area experience strongly preferred

• US product launch experience with accountability for consumer marketing from pre-launch through in-market execution

• Experience designing patient and care partner journeys segmentation frameworks and consumer personas in a complex specialty market

• Familiarity with CRM platforms marketing automation and patient support program integration (hub services PASS specialty pharmacy coordination)

• Working knowledge of pharmaceutical promotional review MLR submission requirements and FDA regulations governing consumer promotion

• Experience with branded and unbranded consumer strategies including disease awareness and stigma-reduction programming in mental health
  

We hire for skills and capabilities not just credentials if this role excites you but doesnt perfectly match your resume we encourage you to apply anyway.

Compensation Overview:

The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully carefully considering the nature of the role required skills work location schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors and individual team or Company performance.

Benefits:

Subject to the terms and conditions of the applicable plans then in effect you may be eligible to participate in our comprehensive benefit plans including wellbeing support retirement and financial protection benefits and insurance offerings (medical dental vision life and disability).

U.S.-based exempt employees are eligible for Flexible Time Off (FTO) which provides paid time off without a set accrual limit subject to manager approval along with 11 paid company holidays each year.

Non-exempt employees RayzeBio employees and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval) 11 paid company holidays and 3 optional holidays.

Depending on eligibility employees may also have access to additional time-off benefits including paid sick leave up to two paid volunteer days per year summer hours flexibility and leaves of absence for medical personal parental caregiver bereavement or military needs. Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Years Day.

U.S.-based job seekers can explore full benefit offerings at We Work

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Required Experience:

Director