Regional Operations Specialist

Position Objective The Regional Operations Specialist supports and optimizes day‑to‑day regional operations for the company’s Point of Sale (POS) and restaurant management systems. This role ensures accurate merchant onboarding, timely deployment of hardware and software, and effective resolution of operational and technical issues. Responsibilities Lead regional client onboarding, including POS setup, installation, and configuration. Troubleshoot and resolve escalated technical, hardware, and payment processing issues. Identify inefficiencies and recommend or implement regional process improvements. Monitor deployment progress to ensure timely, accurate delivery of hardware and software. Maintain accurate records of merchant accounts and project activities in CRM systems. Support workflow standardization and operational best practices across regions. Collaborate with cross‑functional teams to ensure seamless transitions from sales through implementation. Track and report key operational metrics, identifying trends and opportunities for improvement. Ensure compliance with company policies, data protection standards, and industry regulations. Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. Review and verify outcomes before submission to maintain consistency and high-quality standards. Identify and address process gaps or errors to drive continuous improvement and operational excellence. Skills & Knowledge Strong technical understanding of POS systems, software configuration, and basic networking. Hands‑on experience with POS hardware setup and troubleshooting (terminals, tablets, printers, peripherals). Familiarity with CRM and tracking tools (e.g., Salesforce). Working knowledge of payment processing systems, gateways, and reconciliation workflows. Proven problem‑solving ability with sound judgment in escalating complex issues. Excellent communication and collaboration skills with internal teams and clients. Strong attention to detail and adherence to operational procedures. Ability to mentor and guide junior team members. Highly organized with the ability to manage multiple priorities in a fast‑paced environment. Experience in operations, customer support, or related roles—preferably within technology, SaaS, or restaurant/retail environments. Background in software or hardware deployments and escalated issue resolution preferred. Previous Experience 2+ years of professional experience in customer success or related roles. Experience in fintech or SaaS environments preferred. We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at View email address on click.appcast.io. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E‑Verify company. #J-18808-Ljbffr