Receptionist

Job DescriptionJob DescriptionWe are seeking a friendly, dependable, and detail-oriented Front Desk Receptionist to join our Durable Medical Equipment (DME) team. This position plays an important role in creating a welcoming environment for patients and their families while ensuring efficient daily office operations. The ideal candidate is compassionate, organized, and comfortable handling multiple responsibilities, including patient intake, insurance verification, appointment scheduling, payment collection, and medical record management. If you enjoy helping others, thrive in a fast-paced environment, and take pride in providing exceptional customer service, we encourage you to apply! Key ResponsibilitiesPatient Services & Front Desk OperationsGreet patients, families, and visitors in a friendly, professional, and compassionate manner.Answer multi-line telephone calls promptly and professionally, following established telephone standards.Direct calls, take accurate and detailed messages, and ensure information reaches the appropriate team members.Coordinate patient appointments, equipment fittings, deliveries, and follow-up services.Contact patients regarding missed appointments, scheduling needs, and necessary follow-up information.Respond to patient questions and assist with general information regarding services and equipment.Insurance Verification & Patient BillingVerify patient insurance eligibility, benefits, and coverage requirements prior to services.Ensure insurance information is current, accurate, and properly documented.Identify and help resolve insurance discrepancies, missing documentation, and billing concerns.Explain insurance coverage, copayments, deductibles, and patient financial responsibilities clearly and professionally.Collect copayments, deductibles, and outstanding patient balances in accordance with company policies.Accurately process, post, and reconcile daily patient payments.Prepare deposits and complete applicable end-of-day balancing procedures.Patient Intake & Medical RecordsAccurately enter, review, and update patient demographic and insurance information in electronic medical records.Ensure all required patient forms are completed, including intake documentation, HIPAA acknowledgments, authorizations, and medical record releases.Scan, upload, file, and maintain patient records and supporting documentation.Communicate with referring physicians and healthcare providers to obtain necessary documentation.Maintain organized and accurate records while protecting patient confidentiality and complying with HIPAA regulations.Office Administration & Team SupportPerform general administrative duties, including faxing, scanning, filing, preparing correspondence, and processing mail.Assist in maintaining an organized, efficient, and welcoming office environment.Communicate effectively with coworkers, medical providers, patients, and other departments.Support team members with daily office operations and patient service needs.Perform additional duties as assigned by management. QualificationsRequired:High school diploma or GED.Strong customer service, interpersonal, and communication skills.Excellent attention to detail and accuracy in data entry and recordkeeping.Ability to multitask, prioritize responsibilities, and work efficiently with frequent interruptions.Basic computer proficiency and ability to learn electronic medical record systems.Ability to handle confidential patient information with professionalism and discretion.Strong organizational skills, dependability, and consistent attendance.Ability to work effectively both independently and as part of a team.Preferred:1–2 years of experience in a medical office, healthcare reception, patient services, or related administrative position.Experience in Durable Medical Equipment (DME), medical billing, or insurance verification.Familiarity with medical terminology, insurance eligibility, deductibles, copayments, and patient financial responsibilities.Experience with electronic medical records (EMR/EHR) and patient scheduling systems.Previous experience processing patient payments and reconciling daily transactions. What Makes You a Great Fit?We are looking for someone who:Genuinely enjoys helping patients and making a positive difference in their day.Brings a positive attitude and a welcoming presence to the workplace.Takes initiative, anticipates needs, and follows through on responsibilities.Understands the importance of accuracy, accountability, and patient confidentiality.Handles challenging conversations with patience, empathy, and professionalism.Is eager to learn, grow, and contribute to the success of the team.Demonstrates integrity, teamwork, and a commitment to exceptional patient care. Work EnvironmentThis position is primarily performed in a professional office setting and involves extended periods of sitting, computer use, and telephone communication. Occasional standing, walking, reaching, bending, and light office-related physical activity may be required. Join Our Team!Our mission is to make a meaningful difference in the lives of the patients and families we serve. We believe exceptional patient care begins with compassionate, knowledgeable, and dedicated team members. If you are passionate about helping others and providing outstanding service, we would love to hear from you. Apply today! We are an Equal Opportunity Employer and consider qualified applicants without regard to legally protected characteristics.