Job File Coordinator

Claims Manager / Job File CoordinatorDo you love helping people through difficult situations? Then don't miss your chance to join our Franchise as a new Claims Manager / Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.Job DescriptionPerform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.Monday - Friday / 8am - 5pmBenefitsDental insurance- Available day 1Health insurance- Available day 1, with 5 different plans to select fromVision insurance- Available day 1Paid vacation time401(k) after 1 year with 4% employer match6 paid holidays + 1 floating holiday throughout the calendar year after 90 daysHealth savings accountPaid sick leaveEmployee referral programCareer path planning and trainingEmployee recognition programsResponsibilitiesMonitor job file status and job file audit statusMaintain job file WIPsMonitor and ensure client requirements are followedReview and validate initial field documentationCreate preliminary estimateDaily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit processMaintain internal and external communicationsComplete and review job file documentation for final upload and the audit processPerform job close-outQualifications2+ year(s) of administrative or office-related experience and business experienceExperience in the commercial cleaning and restoration or insurance/service industry is strongly desiredExperience with writing estimates, job file processes, and quality assurance, a plusOutstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all timesAbility to remain calm and professional during tense or stressful situationsExcellent organizational skills and strong attention to detailVery self-motivated and goal-orientedCapability to work in a fast-paced, team-oriented office environmentProficiency in Microsoft Office (i.e. Outlook, Word, Excel)Ability to learn new software, including Xactimate and proprietary softwareMinimum of HSD/GEDAbility to successfully complete a Servpro required background check and drug screen subject to applicable law.SERVPRO Team Friermuth supports and hires our military veterans and spouses! All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever. Compensation: $22.00 - $25.00 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.