Lead Software/ DevOps Engineer

Role Description

These represent a significant portion of the day-to-day work and require candidates with strong production operations, incident management, release management, disaster recovery, and service reliability experience.

• Lead production support activities for critical customer-facing applications and services.
• Coordinate application release activities, deployment planning, implementation execution, and post-release validation.
• Manage change requests throughout the approval and implementation lifecycle.
• Lead or coordinate P1 and P2 incident response efforts, including war room facilitation and stakeholder communications.
• Drive Root Cause Analysis (RCA) activities and ensure corrective actions are implemented.
• Present incident reviews and service improvement recommendations to leadership teams.
• Plan, coordinate, and execute Disaster Recovery (DR) exercises across Stage and Production environments.
• Partner with Engineering and DevOps teams to identify and remediate security vulnerabilities and compliance findings.
• Coordinate monthly security scanning and remediation activities with QA and partner teams.
• Support operational governance activities, including service reviews, PLM reviews, and reliability initiatives.
• Maintain CMDB and Configuration Item (CI) documentation and operational records.
• Manage operational forecasts, capacity planning, and health service reporting.
• Collaborate with third-party vendors and external partners to resolve service requests and production issues.
• Review upcoming infrastructure and application changes to ensure operational readiness and risk mitigation.
• Support cloud platform operations, including Kubernetes, Kafka, GCP, and HCP Console technologies.
• Coordinate onboarding of Kafka topics, event streams, and related data integrations.
• Drive continuous improvement initiatives focused on automation, reliability, performance, and operational efficiency.

Qualifications

• Bachelor's degree in Computer Science or Information Technology or 6+ years of software engineering experience.
• 8+ years of experience in object-oriented programming language JAVA.
• 5+ years’ experience as a lead production support for critical customer-facing applications and services.
• 3+ years of leading or coordinating P1 and P2 incident response efforts, including war room facilitation and stakeholder communications.
• 3+ years of experience with any one public cloud platform like AWS or Azure or GCP.
• 2+ years of experience with container technologies like Docker and Kubernetes.
• 1+ years of experience with automation and scripting tools such as Python and Bash.

Requirements

• Excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management.
• Experience in problem-solving skills on complex technical issues and a proactive attitude towards identifying and addressing potential issues.
• Experience with public cloud platforms, hybrid cloud environments, and migration strategies.
• Experience with REST API design, microservices, and event-driven architecture.
• Experience with configuration and deployment management tools such as Ansible, Terraform.
• Experience with configuration and maintenance of services such as load balancers, relational & NoSQL databases, and messaging systems.
• Experience in monitoring and alerting tools such as Datadog, Prometheus, and Grafana.
• Experience with incident response and post-mortem analysis.
• Demonstrated excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).