NY/CT Area Director of Operations - Luxury Residential Amenities

NY/CT Area Director of Operations - Luxury Residential Amenities NFC Amenity Management Compensation: $100,000.00/year Schedule: Full time Job Type: Permanent We are looking for a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are essential. The base pay for this full-time position is $100,000 per year. Paid Time Off and Health/Vision/Dental Insurance options are available. This position also includes bonus potential. This position encompasses: New Rochelle, White Plains, Ossining, Yonkers, Stamford, and Norwalk. Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas. Start earning generous paid time off on your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. Job Responsibilities Develop and maintain strong relationships with our clients to ensure they are satisfied with the overall team performance and their experience with operations. Monitor the performance of concierge services and initiate corrective action when needed. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action. Establish and maintain a proactive human resource function to ensure concierge staff motivation, training, and development. Develop new programs that increase client satisfaction and operational excellence. Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations. Reward employees who meet or exceed client expectations. Other duties as assigned. Job Skills Computer skills to include word processing, spreadsheets, and familiarity with specific property management systems. Ability to exercise excellent communication, presentation, organization, time management, and listening skills. Ability to successfully interact with all levels of customers and management. Job Qualifications Experience as a Concierge in a Residential Building or a comparable hospitality industry. 5 years of operations experience in a supervisory capacity. Possess a valid driver’s license and be able to drive to properties. Qualities and attributes Front Desk Experience Hospitality Outgoing Personality Teamwork Ability To Multitask Flexibility Detail-Oriented Proactive #J-18808-Ljbffr Pho Prime, LLC