Insurance Client Administrator

Job Description

Job Description

We are looking for an Insurance Client Administrator to join our dedicated team in Emmaus, Pennsylvania. From the moment you walk through our doors, you will see that we value kindness, curiosity, and a genuine desire to help others. This isn't just about answering phones; it is about becoming a reliable point of contact for the neighbors and families who trust us with their protection. In this role, you will play a vital part in our daily operations, ensuring that our clients feel heard, supported, and confident in their coverage. You will work alongside experienced professionals who are eager to mentor you, helping you grow both personally and professionally. If you enjoy solving problems, connecting with people, and contributing to a positive, welcoming workplace, we would be delighted to have you join our story here in Emmaus.

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Dental Insurance

Be the first friendly voice our clients hear when they need assistance with their policies.

Help our team maintain accurate client records so that every policyholder receives timely and precise information.

Assist in processing policy changes and answering questions about coverage with clarity and patience.

Communicate regularly with insurance carriers to ensure our clients' requests are handled smoothly.

Support our local office operations to ensure everything runs efficiently for our daily visitors.

Collaborate with our insurance advisors to gather the necessary documentation for new and existing accounts.

High school diploma or equivalent.

Strong comfort level with basic computer systems and digital documentation.

Clear, empathetic communication skills, both written and verbal.

Ability to manage multiple requests while keeping an organized workspace.

Previous experience in a customer-focused role is helpful but not mandatory.

Active insurance licensing is a plus, but we are happy to support your path to getting licensed if you aren't already.