Operations Lead

Requirements This field-based role is ideal for someone who thrives on solving problems, leading by example, and ensuring every property meets the highest standards of quality and guest satisfaction 2–3 years of experience in a supervisory or team lead role—ideally in field ops, facilities, hospitality, or housekeeping Comfortable performing basic handyman tasks and minor repairs Physically capable of lifting 30Ibs and being active for most of the workday Tech-savvy—familiar with tools like Slack, G Suite, and mobile apps Strong communicator with a customer-first mindset and a positive, can-do attitude A flexible team player who thrives in a dynamic, constantly evolving environment Additional Requirements: Availability to work SAT/SUN/MON Valid driver’s license Ability to drive a company van-sized vehicle Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement Comfortable with a schedule that consistently includes working Saturday, Sunday & Monday What the job involves We’re looking for a proactive, detail-oriented Operations Lead to join our fast-growing team in New York, NY Lead Property Turnovers: Oversee the full apartment preparation process—from coordinating housekeeping and maintenance teams to conducting detailed inspections before guest check-ins Own Onsite Readiness: Assemble furniture, troubleshoot WiFi and tech setups, and carry out small repairs to ensure every apartment meets our standards before move-in Field Coordination & Team Supervision: Act as the go-to person in the field, managing relationships with external vendors, housekeeping staff, and building personnel to ensure seamless operations Perform Quality Control: Conduct thorough property inspections using mobile checklists, flag issues, and ensure that every space meets our cleanliness, functionality, and design expectations Hands-On Support: Step in to help with urgent needs—whether that’s swapping out furniture, fixing appliances, delivering essentials, or solving guest lockouts Drive Efficiency: Manage and maintain our corporate vans and inventory stock, ensuring supplies and tools are always available and organized #J-18808-Ljbffr