Program Support Assistant (OA)

Program Support Assistant (OA)

Major duties and responsibilities include, but not limited to:

• Responsible for the smooth daily operation of the HBPC program.
• Operates at a level of responsibility that requires independent actions with broad program directives and supervisory guidelines.
• Determines the necessary format for material which is generated by the program in accordance with VA published standards and assures that correspondence is grammatically correct and error free.
• Maintains cumulative records on program reports and responses; routine data and information requested from outside services; policy statements, minutes; confidential patient records, medications and equipment and ensure that adequate security is always maintained; home visits, patient status, supplies, HBPC fiscal budget, bereavement follow-up with family, phone consultations, Vehicle maintenance and proper utilization, etc. Independently requests office supplies and inventory forms.
• Initiates computer reports, patient history, and all clinical information as it relates to HBPC patients.
• Manages and is accountable for HBPC's Fund Control Point through IFCAP.
• Acts in a supervisory role to any summer or volunteer personnel.
• Exercises full control of the staff's travel to be able to independently schedule conferences, arrange travel and accommodations for those attending, and prepares minutes of the proceedings.
• Receives and screens all incoming mail, responding to non-technical correspondence and appropriately routing all other correspondence.
• Serves as the timekeeper for HBPC staff and alternate for other services.
• Reminds staff of upcoming meeting, training courses, etc. designated as mandatory by the Program Director.
• Reviews all correspondence by the HBPC team members for any conflict with established policies/procedures and attempts to resolve the issues prior to presenting to the Program Director for signature and/or comments.

Work Schedule: Monday - Friday, Off on Tuesdays, 8:00 am to 4:30 pm

This is not a virtual position.

PD#: PD01151-A

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized

US Department of Veterans Affairs