Bilingual Registration/Scheduler

Bilingual Registration/Scheduler

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Job Summary

The Registration/Scheduler provides high quality customer service and serves as the main point of contact for the call center.

Duties/Responsibilities

• Interviews patients to complete all necessary documents, such as insurance forms. Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.
• Schedules and confirms health center appointments.
• Tracks no-shows, documents in appropriate system and communicates with provider and patient, if applicable.
• Answers communication from call center or other team members and direct calls to appropriate staff.
• Interacts with patients via telephone, email, or in person to provide support and information on NOAH services.
• Ensures that appropriate actions are taken to resolve patient problems and concerns.
• Promotes and provides access to care. Collaborates with community resource department to assist in collecting patient documents, and facilitates patient transportation to and from their appointment.
• Ensures patient demographics and UDS requirements are up to date.
• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
• Performs other related duties as assigned.

Qualifications

Required Skills/Knowledge/Abilities:

• Personality and demeanor to deal with the public and assist ill, older, or distraught patients.
• Knowledge of insurance plans and requirements.
• Knowledge of NOAH specialties and other services offered.
• Knowledge of medical terminology.
• Knowledge of compliance requirements affecting role, including HIPAA/Privacy Practices.
• Exceptional communication skills.
• Basic office skills such as filing and data entry; type a minimum of 45 words per minute.
• Good organizational skills.
• Proficient with computers; Experience with word processing and computer databases required.
• Ability to exercise confidentiality, discretion, and good judgement.
• Ability to speak English and Spanish required.

Education and Experience:

• Required:
• High School Diploma or GED.
• Preferred:
• 1+ years of healthcare related scheduling, registration, or relevant experience.
• Other Requirements:
• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.