Customer Service Representative

Customer Service Representative (Part-Time) Location: Grapevine, TX Duration: Contract Max Pay Rate: $18/hr Schedule: Part-Time | MondaySaturday | 2:00 PM 6:00 PM Position Overview We are seeking a Customer Service Representative II to provide exceptional customer support in a fast-paced logistics environment. In this role, you will work closely with customers, business partners, and drivers to ensure timely deliveries, resolve customer concerns, and maintain a high level of service throughout the delivery process. Key Responsibilities Provide customer support via phone and email. Resolve customer inquiries, complaints, and service issues in a professional manner. Monitor delivery routes and shipment status. Process delivery changes, cancellations, and updates. Verify shipping documentation and scan haul-away PODs. Coordinate with internal teams and drivers to ensure successful deliveries. Maintain accurate records using Microsoft Office and internal systems. Required Qualifications At least 1 year of customer service experience in a call center or high-volume customer support environment. Experience handling inbound and outbound customer calls. Strong problem-solving and communication skills. Proficiency in Microsoft Word, Excel, and Outlook. Ability to multitask and work in a fast-paced environment. Preferred Qualifications High school diploma or equivalent. Logistics, transportation, or supply chain customer service experience. Bilingual English/Spanish. Strong organizational and time management skills. Ability to work under pressure while maintaining excellent customer service.