Remote System Administrator I

Full-time

Description
Who We Are
Behind every one of our solutions is our greatest asset, our people. At Powernet, we’re driven by our shared goals, innovative spirit, and dedication to excellence. Our collaborative culture empowers each team member to make an impact, both in their work and in the community. We offer a welcoming, growth-oriented environment where personal and professional success align to deliver real business results.

Who You Are
An Aspiring IT Professional:

You are looking for the perfect entry-level launching pad to kickstart your career in IT and technology.
A Natural Problem Solver:

You love the challenge of troubleshooting, diagnosing, and resolving technical puzzles quickly.
Customer-Centric:

You enjoy helping others and are excited to be the friendly, first line of support for our users via phone and ticketing queues.
Hands-On & Adaptable:

You are motivated to learn by doing—whether that means jumping into remote software fixes or assisting with physical hardware installations and deployments.
Tech-Curious:

You have a passion for learning new technologies, keeping up with trends, and sharing that knowledge with your team.
Perks Youll Enjoy
5 weeks PTO
Remote work
Anniversary gift plan
Employee referral program
Health, vision, dental, and life insurance available
HSA Account
401k matching
Essential Duties and Responsibilities
Support and promote the mission, values, and principles of Powernet.
Provide on-site and remote assistance in resolving technology support issues.
Review incident tickets and respond to end-users appropriately; resolve open tickets in a timely and professional manner, ensuring a positive client experience.
Image PCs and setup users workstations, laptops, printers, scanners, and copiers.
Support technology implementations/upgrades.
Troubleshoot, research, resolve and document technical problems and incidents.
Anticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining service level agreements.
Assess available hardware/software in anticipation of current and future needs throughout all departments and facilities.
Stay current on applicable technologies and bring that knowledge to team members.
Ability to manage multiple activities and tasks simultaneously.
Answer help desk phones and documenting issues.
Monitor, researching and resolving to alert messages.
Rotational On call Responsibility
Follow documented company policies and procedures.

Requirements
Education, Experience and Skill Requirements
First-level troubleshooting skills supporting Microsoft Windows in domain environments
Knowledge of cabling and wiring
Experience with Network Equipment and troubleshooting a plus
Must possess a valid driver license
Experience in file and folder permissions
Experience in Office 365 and Google Suite products
Experience with anti-virus software
Experience working with active directory and group policy

Salary Description
$45,000-$55,000