Patient Service Representative I - Family Medicine - West Valley City - Full-Time

Patient Service Representative I - Family Medicine

Granger Medical Clinic is seeking a friendly, professional, and compassionate Patient Service Representative to join our Family Medicine team at our West Valley City/Fairbourne location. This full-time position plays a vital role in creating a positive patient experience and supporting the daily operations of our clinic.

The ideal candidate is confident, self-motivated, detail-oriented, and passionate about providing exceptional customer service. As the first point of contact for our patients, you will work closely with physicians, clinical staff, and fellow team members to ensure every patient receives outstanding care and support.

Schedule:  Monday through Friday 8:00 a.m. to 5:00 p.m.

Education & Experience

• High school diploma or equivalent required .
• One to two years of medical receptionist or patient service representative experience preferred .
• Experience scheduling appointments in a healthcare setting preferred .
• Additional languages helpful - bilingual English/Spanish preferred .

Knowledge, Skills & Abilities

• Professional and courteous phone etiquette.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Team-oriented with a positive attitude and a commitment to patient care.
• Ability to read, write, and communicate effectively in English.

Essential Duties & Responsibilities

• Welcome patients and visitors in a friendly, professional, and courteous manner.
• Answer incoming phone calls and assist patients with scheduling and general inquiries.
• Schedule appointments according to established clinic procedures.
• Communicate effectively with patients, providers, and clinic staff regarding appointments and patient needs.
• Accurately collect and update patient demographic and insurance information.
• Assist with administrative and front-office duties as needed.
• Perform other duties as assigned.

Physical Requirements & Working Conditions

• Primarily sedentary work in a professional medical office environment.
• Ability to occasionally lift up to 10 pounds.
• Frequent use of computers, phones, and standard office equipment.
• Repetitive hand and wrist movements associated with data entry and office tasks.
• Indoor, climate-controlled work environment.

Granger Medical Clinic offers competitive wages and excellent benefits. Benefits include:

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

The salary range listed is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to work experience, education, and/or skill level.

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

#HP123