Director, Business Intelligence & Analytics (BIA)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

We are seeking a Director, Business Intelligence & Analytics (BIA) to report to the Vice President of Revenue Operations. This individual will establish a BI architecture and corresponding standards that promote self-service analytics while offering world-class capabilities that scale with business growth. The rapid evolution of market drivers and business growth necessitates the maturation of enabling tools and data structures that will scale effectively with the field organization’s needs and deliver continuous improvements in field productivity.

As the subject matter expert for Business Intelligence and Analytics, you will support and collaborate closely with field teams and operational teams, instituting leading practices for enabling and supporting business analytics by leveraging various BI tools. The Director will lead a team of Business Intelligence & Analytics Analysts and Data Quality Specialists.

A heavy emphasis will be placed on developing self-service BI and dashboard capabilities, and delivering business value through the design and implementation of analytic solutions. The ideal candidate is also fluent in technology and BI applications, able to assess the current technical environment, and develop BI solutions to meet business objectives.

Key Responsibilities

• Strategic Leadership

  • Develop and execute a BI strategy in alignment with the company’s objectives, focusing on scalable, self-service analytics and dashboard solutions.
  • Establish BI architecture and standards that promote information accessibility while instituting appropriate authorization safeguards.
  • Guide data sourcing optimization, governance, policies, security, and tools to ensure a "trusted single version of the truth" for decision-making.

• Operational Excellence

  • Develop/define a comprehensive set of business key performance indicators (KPIs).
  • Define, implement, and monitor BI infrastructure and standards; develop and manage vendor relationships for external BI toolsets.
  • Gather requirements, working effectively across teams to identify data gaps, aid in the creation of new/modified report prototypes, and build automated reporting solutions.
  • Design and document the BI model for key role personas spanning Turnitin, including sellers, sales management, executives, and operations staff.
  • Shape the long-term vision through documented statements of BI Strategy that also facilitate enhanced business decision-making, direct investment, and optimize field productivity.
  • Work side-by-side with the Business Planning & Operations group to co-develop and continuously improve business reporting and analysis.
  • Develop intuitive self-service business performance dashboards that encompass key metrics to support global requirements.
  • Audit and ensure the cleanliness/completeness of data.
  • Assist in the preparation of data and analysis for Quarterly Business Reviews.
  • Provide thought leadership and drive innovation through strategically-oriented BI design and enablement of the enterprise business intelligence portfolio.

• Collaboration and Communication

  • Work closely with business users, stakeholders, and broader Go-To-Market and Revenue Operations teams to translate business needs into BI initiatives.
  • Communicate effectively across multiple technical and non-technical business units, as well as across different geographies.
  • Present complex data analyses and insights to non-technical stakeholders in a clear and actionable manner.

• Team Development

  • Build, mentor, and manage a high-performing BI team, including data analysts, data engineers, and BI developers.
  • Foster a culture of innovation, continuous improvement, and data-driven decision-making within the BI team.

Qualifications

Basic Qualifications

• Experience

  • Minimum of 10 years of experience in business intelligence, data analytics, or related fields, with at least 5 years in a leadership role.
  • 7+ years of experience in business/revenue operations, business analytics, consulting, and/or information technology.
  • Proven track record implementing and/or managing self-service BI solutions.
  • Experience with Business Intelligence and Customer Relationship Management tools for revenue reporting and forecasting (e.g., Tableau, Power BI, Salesforce).
  • Fluency in working with leading data management tools, including MDM tools, ETL tools, reporting tools, and visualization tools.
  • Knowledge of scripting SQL, VBA, and database design is a plus.
  • Experience with Alteryx.
  • Proven ability to extract/source data from multiple data sources and integrate them into a single source view/report/dataset.
  • Practical experience with requirements analysis, design, development, testing, and deployment of BI solutions (End-to-End) over multiple technologies, sizes, and scales of projects.
  • Experience with analyzing complex data correlations with the ability to define and explore "what if" scenarios.

• Skills

  • Strong analytical skills, with the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a more general understanding.
  • Demonstrated business acumen and the ability to apply technology solutions to solve business problems.
  • Self-starter who can operate independently, with a demonstrated track record of success with strategic and operational matters.
  • Ability to lead teams across a broad set of functions and geographies to develop new ideas and creative solutions for difficult, ambiguous, and complex issues.
  • Strong written and verbal communication skills, with a track record of presenting to senior management.
  • Ability to work with management and business teams to understand their strategy, goals, and objectives, with specific experience in coordinating and leading requirement gathering sessions, and executing and fulfilling business requirements.
  • Ability to manage multiple competing priorities simultaneously and drive projects to completion.
  • Exhibits sound business judgment, a proven ability to influence others, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
  • Experience with complex IT environments and data centers.

• Education

  • Bachelor’s degree in Business, Data Science, Computer Science, or a related field. A Master’s degree or MBA is preferred.

Preferred Qualifications

• Experience supporting education and/or nonprofit institutions.
• Management or Financial Consulting background highly desired.
• Experience with dbt.
• Advanced degrees, certifications, or coursework in business intelligence, analytics, and data science.

Additional Information

The expected annual base salary range for this position is: $130,350/year to $217,250/year . This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.