Recovery Engagement Coordinator

Job Description

Job Description

Recovery Engagement Coordinator
Schedule: Full-Time | In-Person | Covering Two Locations in Queens

Help residents take the first step toward support.

Second Wind is seeking a compassionate, outgoing, and relationship-driven Resident Recovery Engagement Coordinator to support our Substance Use Disorder (SUD) program within assisted living facilities. This role covers two locations in Queens and is ideal for someone who is personable, empathetic, and comfortable building trust with residents in order to encourage participation in services that can improve their health, well-being, and quality of life.

The Resident Recovery Engagement Coordinator will serve as a key connection point between residents and the Second Wind care team across both locations. This individual will help residents understand the program, encourage them to meet with clinicians and peer staff, and support ongoing engagement with services.

Who We Are
Second Wind is a community-focused organization committed to helping individuals overcome substance use challenges and rebuild their lives. We provide compassionate, collaborative, and recovery-focused support through a multidisciplinary team that values dignity, respect, and meaningful resident relationships.

Job Summary
As a Resident Recovery Engagement Coordinator, you will build relationships with residents across two assisted living facilities in Queens and help increase awareness, participation, and engagement in the Second Wind program. This role is not clinical, but it is highly interpersonal and mission-driven. Success in this position requires warmth, professionalism, persistence, and the ability to connect with residents in a respectful and encouraging way, while comfortably managing time and priorities across both sites.

Key Responsibilities

• Build positive, trusting relationships with residents across both assisted living facilities

• Educate residents about the Second Wind program and its benefits in a clear, compassionate, and approachable manner

• Encourage residents to enroll in the program and participate in services

• Motivate residents to attend appointments with clinicians and engage with peer staff

• Conduct regular resident outreach and follow-up to maintain interest and participation at each location

• Help identify residents who may benefit from services and connect them with the appropriate team members

• Collaborate closely with clinicians, peer advocates, facility staff, and leadership at both sites to support resident engagement goals

• Manage time effectively to ensure consistent presence and coverage across both locations

• Track outreach efforts, resident interest, and enrollment activity

• Maintain accurate and timely documentation of interactions and referrals

• Represent Second Wind in a professional, friendly, and resident-centered manner at all times

Qualifications & Requirements

• Experience working with older adults, behavioral health, substance use, or healthcare settings is a plus

• Bilingual in English and Spanish preferred

• Strong interpersonal and communication skills

• Natural ability to connect with others and build trust

• Compassionate, confident, and professional presence

• Ability to encourage participation without being overly aggressive or "salesy"

• Strong organizational skills and ability to follow up consistently

• Comfortable working independently and as part of a collaborative team

• Ability to travel reliably between two locations in Queens

• Experience in resident engagement, community outreach, patient relations, admissions, case management support, hospitality, social services, or a related field preferred

Preferred Characteristics

• Warm, approachable, and emotionally intelligent

• Persuasive in a respectful and ethical way

• Patient, persistent, and resilient

• Able to handle sensitive conversations with discretion and empathy

• Comfortable spending significant time on the floor interacting with residents at both locations

Compensation & Benefits

• Medical Health benefits

• Paid Time Off: Vacation, sick days, and holidays

• Supportive and team-oriented work culture

• Professional development and growth opportunities