Associate ServiceNow ITOM Event Management Technical Consultant

Description

Position at Windward Consulting

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inceptionin 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.  

Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstratingour commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoinglearning—empowering our consultants to tackle complex challenges for innovative clients. If you’repassionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.

Windward is seeking an Associate ServiceNow Event Management Technical Consultant responsible for configuring anddeveloping ServiceNow solutions that meet business and technical requirements. This role combines technical expertisein the ServiceNow platform with Event Management experience and consulting and implementation skills to deliver high-quality, scalable applications and modules.The ideal candidate has hands-on experience working in the Event Management space in ServiceNow (or other similar tools)and preferably is a ServiceNow Certified System Administrator(CSA). 

Key Responsibilities 

• AcquireServiceNow ITOM Event Management Certified Implementation Specialist (CIS) certification.  
• Develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.   
• Configure and maintain ServiceNow ITOM applications, including Discovery, Service Mapping and Event Management following best practices for maintainability and performance.   
• Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.   
• Support end-to-end project delivery including testing, deployment, troubleshooting, root cause analysis, and system optimization.   
• Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.   

Required Qualifications 

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field. 

• Knowledge of JavaScript, HTML/CSS, and some exposure to ServiceNow Flow Designer, IntegrationHub, Glide API andService Portal development.
• Familiarity with Agile delivery (Scrum or SAFe).  
• Understanding enterprise service management practices.  
• Excellent problem-solving and debugging skills.  
• Strong communicationand presentation abilities. 

Required Certifications 

• ServiceNow Certified Systems Administrator

Preferred Qualifications 

• Proven experience delivering onat least one ServiceNow Event Management implementation. 

• Knowledge/understanding of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture. 
• Experience with Flow Designer, IntegrationHub, and Service Portal development. 
• Experience and understanding of Event Management concepts and workflows, different typesof event sources and monitoring tools, both general purpose and cloud-native monitoring 
• Hands-on experience with ServiceNow integrations and API-based data exchange
• Experience with at least one Event Management application in an enterprise environment 
• Experience performing event correlation activities, alert grouping, and root cause analysis.
• Experience with threshold design and implementation into event generation 
• Experience building visualizations/dashboards to show event/observability information effectively

Preferred Certification

• ServiceNow Certified Implementation Specialist – Event Management 
• ServiceNow Certified Application Developer (CAD) 
• TIL v3 or v4 Certification
• CompTIA Security+ CE (or equivalent) is a bonus 
• Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM 

Location  

• Remote 

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. 

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. 

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.