Customer Success Manager

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. This position focuses on building trusted relationships between our customers and our Home Building and Supply Facilities, combining sales and market growth practices with world-class customer experience. Position Summary Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, creating market and product strategy, executing sales growth, and training partners to improve the collective business. The role seeks to enhance product and inventory management, technology, product quality and sales management to increase value for customers and support brand loyalty. Responsibilities Responsible for creating market and product strategy by studying the various markets, market share potentials, and growth potentials in assigned territories. Execute sales and sales growth in assigned markets to supply the home building facility with budgeted production run rate. Develop an empirical understanding of target audiences – their attitudes, behaviors, needs, and opportunities for engagement. Manage and maintain knowledge of products and merchandising, inventory management, and promotions, making positive adjustments when needed. Elevate housing and perceptions of the industry and brand through customer focus. Oversee successful and efficient implementation of training in technology, social media, service and parts processes, consumer insights, and other marketing functions. Continuously prospect new avenues to build market share while focusing on providing exceptional customer service to create brand loyalty and referrals. Maintain the vision of continuous coaching and sharing ideas with retail partners and home building facilities to ensure optimal growth for all locations. Organize sales responsibilities to maximize clarity, efficiency, and productivity to meet established goals. Identify opportunities for improving business processes to increase brand loyalty and drive customer referrals. Proactively face challenges while committing to excellent service and products. Create engagement and awareness to positively influence NPS and customer referrals. Train retail partners on social and digital media best practices to ensure brand exposure in applicable channels. Conduct visits to retail partners for hands‑on training and product updates. Stay up to date on industry trends through frequent competitive analysis. Support the Production Team by taking ownership of order accuracy to minimize or eliminate change orders, special requests, and schedule changes. Other duties as assigned. Qualifications Associate’s degree (2 years) in business, sales, economics, marketing, math or a similar field that emphasizes data‑based decision making; Bachelor’s degree is a plus. 3+ years of experience in sales, marketing research, market intelligence, or consulting. Excellent written and verbal communication skills. High level of personal integrity and business ethics; faithful compliance with all applicable regulations. Strong attention to detail, organization and analytical skills. Ability to work independently or in a team environment. Motivated self‑starter who is willing to learn, hard‑working, determined and assertive. Proficiency with Microsoft Office (Excel, Word, PowerPoint). Physical Requirements Must be able to lift and carry up to 50 lbs. Work may require stooping, bending, crouching, crawling, pushing, and/or pulling. Must be able to communicate with others via phone, email, and in person. Work environment is not temperature controlled and may result in exposure to extreme temperatures. Work primarily involves sitting/standing, up to 4 hours at a time. Benefits Full‑time team members have flexibility to create their own health, dental, and vision benefits package and are eligible for a competitive 401(k) plan with company matching after one year. Additional benefits include paid parental leave, tuition reimbursement, employee assistance programs, and paid volunteer time under the Clayton Impact program. Equal Opportunity Employer Clayton is committed to creating an inclusive workplace. The company is an equal‑opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status. #J-18808-Ljbffr Clayton Homes (New)