Customer Care Agent

Job Description

Job Description

QuickPro Staffing is seeking a Customer Care Specialist to assist customers with escalated concerns related to orders, deliveries, and service issues. This position requires excellent communication, problem-solving, and customer service skills to resolve issues quickly and professionally while maintaining customer satisfaction.

Key Responsibilities

• Handle escalated customer concerns through phone calls, emails, written communication, and social media.

• Serve as the main point of contact for customers until their issues are resolved.

• Work with internal departments, store locations, and external partners to find solutions.

• Respond to customer inquiries promptly and professionally.

• Maintain accurate records of customer issues, follow-ups, and resolutions.

• Manage multiple priorities while meeting customer service goals and deadlines.

• Identify recurring customer concerns and recommend ways to improve service.

• Assist with coaching and training opportunities when needed.

Qualifications

• High school diploma or equivalent required.

• 2–5 years of customer service experience, preferably in a call center or customer support environment.

• Excellent verbal and written communication skills.

• Strong problem-solving, organization, and follow-up skills.

• Ability to handle difficult customer situations professionally.

• Experience tracking customer service metrics and performance goals.

• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.

• Experience with customer relationship management (CRM) systems preferred.

Work Requirements

• Ability to sit, stand, use a computer, and communicate throughout the workday.

• Occasional lifting, pushing, or pulling of up to 25 pounds.

• Reasonable accommodations may be made for qualified individuals with disabilities.

Equal Opportunity Employer: QuickPro Staffing is committed to providing equal employment opportunities to all qualified applicants.