Patient Financial Advisor

Job Description INTEGRIS Health, Oklahoma's largest not‑for‑profit health system, is seeking a Patient Financial Advisor in Oklahoma City, OK. In this role you will serve as the primary contact for all patient billing inquiries, acting as a liaison between the organization, patients, providers, and payers for all post‑care matters related to account resolution. You will provide information regarding billing practices, policies, and patient statements, and assist patients in understanding billing statements to ensure swift resolution of outstanding balances. Responsibilities Patient Relations & Account Resolution: Resolve self‑pay account issues, including billing disputes, collections, and compliance investigations. Manage patient contacts to gather information on payments, billing, and financial assistance. Educate patients on insurance coverage, patient responsibilities, and financial programs. Contact various billing groups (insurance payers, vendors, etc.) to resolve account payment issues including denials and underpayments. Coordination & Compliance: Ensure collaboration with departments and agencies to meet patient needs. Interpret and maintain compliance with regulations (e.g., EMTALA, HIPAA, Fair Debt Collection Practices Act, IRS 501(r), Regulation F). Make complex decisions and work independently. Epic Systems Management: Verify, collect, and update patient demographics, insurance, and payment information. Review accounts for accuracy and follow up with patients before referring to collections. Document all account actions to ensure accuracy and quality. Customer Service & Education: Respond to patient inquiries and educate on billing policies, insurance, and managed care. Provide excellent service in a professional and compassionate manner, across inbound and outbound communications by phone, mail, email, digital, live chat, and system digital communications. Reports to assigned supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Normal office conditions. Qualifications Strong knowledge of healthcare billing, insurance, and compliance regulations in hospital, physician, and specialty billing. Able to manage sensitive information with confidentiality. Excellent verbal and written communication and critical‑thinking skills. Willingness to maintain a continued knowledge base of insurance and patient healthcare billing and collections compliance and practices. 4 years of experience in healthcare insurance billing, denial management, insurance resolution/follow‑up, cash posting, patient financial services, healthcare billing customer service, or any combination of the aforementioned. 5 years of patient access experience may also be considered. 2 years of medical billing experience may be considered for candidates with a bachelor’s degree in healthcare or related field, or 3 years of experience with completion of certification in a healthcare program such as medical coding. Revenue Cycle or Patient Access certifications and Epic EMR experience preferred. Must obtain Revenue Cycle or Patient Access related certification within 1 year of hire (Certified Revenue Cycle Representative or Certified Healthcare Access Associate). Equal Opportunity Statement All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. #J-18808-Ljbffr INTEGRIS Health