Senior Business Analyst - Telecom & IVR
Ampstek
Role: Senior Business Analyst – Telecom & IVR Location: Charlotte, NC (Hybrid) Job Type: 12 Months Contract Job Description Responsibilities Experience 8+ years of business analysis experience, with a focus on telecom solutions, IVR systems, and conversational AI. Experience working with Kore AI platforms and telecom-related BSS systems. Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems. Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI. Proficiency in creating business documentation such as BRDs, functional specs, and process flows. Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems. Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience. Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage. Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals. Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility. Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience. Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations. Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems. Thanks & Regards Ampstek LLC – Global IT Partner | Seniority level Mid-Senior level Employment type Contract Job function Information Technology IT Services and IT Consulting #J-18808-Ljbffr Ampstek
- A global IT partner is seeking a Senior Business Analyst with over 8 years of experience in telecom and IVR systems. The role involves collaborating with stakeholders to document and analyze business requirements, designing user interaction flows, and ensuring project...SeniorContract work
- ...Senior Business Analyst With HL7 Charlotte, North Carolina – Onsite Role Day-1 Required: PACS & RIS Good knowledge of RIS/PACS/DICOM/HL7 standards. Ability to guide and handle a team of technical consultants. Familiar with ticketing tools and incident management....Senior
United IT
Charlotte, NC2 days ago - ...Charlotte, North Carolina, United States A well-known large consulting company is hiring for a Senior Business Analyst Operations Responsibilities include: Analyzing metrics and presentations to support business strategies, driving business management policies Generate...Senior
Workforce Solutions Virens Global
Charlotte, NC2 days ago - ...working with a growing technology consultancy that is expanding its ServiceNow practice and is looking for an experienced Senior ServiceNow Business Analyst to join the team. This is a client-facing role where you'll work with enterprise organisations to understand business...SeniorFull timeContract work
ScaleOps Search Ltd
Charlotte, NC2 days ago - ...Our client, a leading financial services organization, is seeking a Senior Lead Business Analyst to join their team. As a Senior Lead Business Analyst, you will be instrumental in supporting the design, development, and delivery of a sophisticated Portfolio Management...SeniorContract work
Experis/Manpower Group
Charlotte, NC3 days ago - ...National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Senior Business Analyst PRIMARY PURPOSE : The Sr Business Analyst supports product teams by translating business needs and product priorities...SeniorLocal area
Sedgwick
Charlotte, NC6 days ago - ...Senior Business Analyst Fortune 100 financial services organization that is the leading retirement provider for people who work in the academic, research, medical and cultural fields. Job Description Expected Responsibilities: Write Requirements documents...Senior
PSG Global Solutions
Charlotte, NC2 days ago $70k - $80k
...Senior Business Analyst – Exchange Traded Fund Services As a Senior Business Analyst for Exchange Traded Fund Services, you will collaborate with product, sales, and operations teams to design, develop, and test business-critical systems. You will coordinate new product...SeniorApex Group
Charlotte, NC3 days ago- ...Senior Business Analyst – Data Platform Modernization & Reporting Hybrid – Charlotte, NC 9–12 Month Contract Projection Position Summary We are seeking a highly analytical Senior Business Analyst to support a critical data platform modernization initiative. This role will...SeniorContract workTemporary workImmediate startShift work
Calculated Hire
Charlotte, NC2 days ago - ...Senior Business Analyst Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner...Senior
Synopsys
Belmont, NC4 days ago - ...client, a government agency supporting the Department of Children and Families in Wisconsin, is seeking a dedicated and skilled Senior Business Analyst to join their team. As a Senior Business Analyst, you will play a crucial role in ensuring the success of development...SeniorWeekly payTemporary workRemote workFlexible hours
ManpowerGroup Global, Inc.
Charlotte, NC2 days ago - ...Senior Business Analyst The Senior Business Analyst plays a pivotal role in advancing Hornets Sports & Entertainment's (HSE) partnership strategy through fan research, sponsorship measurement, market intelligence and data-driven insights. You will be responsible for...SeniorFull timeWeekend workAfternoon shift
TeamWork Online
Charlotte, NC18 hours ago - Finzly, headquartered in Charlotte, NC, seeks a skilled Payments Business Analyst to enhance its team. This role is essential for developing fintech solutions and executing high-impact projects. Candidates should have over 10 years of experience in banking or payments,...Senior
- ...Role Description We are seeking a highly motivated Technical Business Analyst / Delivery Manager with strong experience in data analysis, SQL, and financial services (banking & trading products). In this role, you will act as a key liaison between the business, QA, and...SeniorWork at office
SMBC
Charlotte, NC2 days ago - CMCO Brasil is seeking a Senior Business Analyst for their Charlotte, NC location. The ideal candidate will have extensive experience with SAP Sales & Distribution, functional expertise, and the ability to communicate effectively with stakeholders. This role involves evaluating...Senior
- ...features. Serve as a liaison and individual contributor between Technology and Product Management division to ensure alignment between business needs and delivered capabilities. Elicit and manage requirements (functional/non-functional) for RPA automations, including...SeniorVisa sponsorshipFlexible hours
Inclusively
Charlotte, NC2 days ago - Columbus McKinnon is looking for a Senior Business Analyst specializing in SAP S4/Hana Sales & Distribution to join our IS team. This role will focus on analyzing business needs and implementing systems that enhance operational efficiency. The ideal candidate will have...Senior
$81.7k - $112.3k
...countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in... ...world.Job DescriptionAmeriprise Financial is looking to add a Senior Business Analyst to their Conversion team! The Senior Business analyst will...SeniorFull timeH1bWork at officeWork from homeVisa sponsorship1 day per weekAmeriprise Financial
Charlotte, NC2 days ago- A leading IT solutions provider based in North Carolina is seeking a Business Analyst with 5-6 years of experience. The ideal candidate must possess strong SQL skills and the ability to pull complex queries. Experience in Capital Markets is a plus. This role will involve...SeniorLocal area
- 360-IT-Professional seeks a Business Analyst with strong SQL and a blend of technical and functional skills in Charlotte, NC. The ideal candidate will pull complex queries, perform detailed analysis, and document requirements using BRDs and FSDs, with capital markets knowledge...SeniorLocal area
- PSG Global Solutions is hiring a Business Analyst for their Enterprise Customer Experience Program in Charlotte, North Carolina. This position involves analytical work to support business and technical projects, focusing on user acceptance testing and project management...Senior
$105k - $115k
...Senior Business Analyst Charlotte, NC, United States *This role requires a hybrid schedule in our Charlotte, NC office; Tuesday-Thursday in-office, Monday and Friday remote. Additionally, this position does not offer visa sponsorship.* We are looking for someone who...SeniorWork at officeRemote workMonday to FridayLendingTree
Charlotte, NC18 hours ago$100k - $110k
...00/yr - $110,000.00/yr Direct message the job poster from Synechron We are seeking an experienced and strategically minded Senior Business Analyst for a large corporate environment. This leadership role requires a seasoned professional with a strong background in business...SeniorFull timeTemporary workFlexible hoursSynechron
Charlotte, NC2 days ago- First Citizens Bank seeks an advanced analytics professional to support business operations through high‑level data analysis, reporting, and process improvements. The role involves identifying business objectives, developing specifications, and guiding data-driven strategies...Senior
- ...PSA Airlines, Inc. has a job opening for the position of Senior Operations Performance Analyst based in Charlotte, NC. Responsibilities Job Duties:... ...statistical, simulation and spreadsheet models that streamline business processes, promote operational efficiencies, aid...SeniorWork at office
- A global staff augmentation firm is seeking a professional with over 5 years of experience in workforce planning to support strategic initiatives. Responsibilities include developing and implementing processes, providing analytical support, and communicating with various...Senior
$89.01k - $108.79k
...diverse talent to contribute to our mission of building a $1BM revenue, profitable new business in the Workforce Benefits market. We're actively seeking a talented Senior Business Analyst to join our Workforce Benefits Division in Omaha, NE, Charlotte NC or Chattanooga,...SeniorWork at officeRemote workPacific Life
Charlotte, NC18 hours ago- Job Summary/Overview We are currently seeking a Senior Business Analyst - SAP S4/Hana Sales & Distribution to join our IS team. The SAP Business Analyst will be responsible for reviewing, analyzing, planning, developing, testing, documenting, and/or implementing existing...Senior
- A leading fruit distribution company in Charlotte is seeking a Senior Business Systems Analyst (BSA) to align technology solutions with business objectives. The ideal candidate will act as a strategic liaison, analyze processes, and improve systems. Responsibilities include...Senior
- Eliassen Group is seeking a Senior GIS Business Analyst to work with a Fortune 150 energy client. The preferred candidates will be based in Charlotte, NC. This is a hybrid role with three days onsite, and remote candidates will also be considered. The position requires...SeniorHourly payRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Business Analyst - Telecom & IVR. Be the first to apply!
- business analyst law firm Charlotte, NC
- order management analyst Charlotte, NC
- vendor management analyst Charlotte, NC
- business analyst healthcare Charlotte, NC
- senior business analyst Charlotte, NC
- public sector business analyst Charlotte, NC
- agile business analyst Charlotte, NC
- sap business analyst Charlotte, NC
- bank of america business analyst Charlotte, NC
- records management analyst Charlotte, NC