Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com
Job Description
Job Description
About Us
Vanderweil Engineers was founded in 1950 and is a top-ranked national full-service engineering firm specializing in MEP/FP design and technology services. With 500+ employees located across nine offices, we are proud to be one of the largest independently owned engineering firms in the country.
As Senior Helpdesk Analyst (Tier 2/3), you will be a senior member of the Desktop Support team, delivering best in class support to Vanderweil internal clients. You will have opportunities to work with new technology and latitude to take ownership of business technology initiatives. You will be encouraged to use your versatility and problem-solving skills to deliver solutions and solve challenges. You will work with and learn from a long-term team of technology professionals.
Key Responsibilities
Endpoint & Identity Management
- Manage devices and users via Microsoft Intune / Endpoint Manager (deployment, compliance, lifecycle)
- Support Microsoft 365 environment including Teams, Exchange Online, and OneDrive
- Handle user access changes (adds, moves, changes) and identity management (Active Directory / Entra ID)
Technical Support & Troubleshooting
- Act as Tier 2/3 escalation for complex technical issues
- Troubleshoot Windows 11, M365, VPN, MFA, SSO, and application issues
- Collaborate with infrastructure and cybersecurity teams to resolve incidents
- Manage vendor support tickets as needed
AV & Onsite Support
- Set up and support conference room AV systems (e.g., Logitech RallyBar)
Security & Compliance
- Support MFA enrollment and account recovery
- Assist with investigation and response to security incidents
Documentation & Process Improvement
- Maintain knowledge base articles and SOPs
- Recommend improvements to tools and workflows
Key Requirements
- 5+ years helpdesk/support experience with progression to advanced support
- Strong communication and problem-solving skills
- Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Experience with endpoint management (Intune, GPO, Windows Update)
- AEC industry or Autodesk experience preferred
- Ability to lift 35 lbs and travel occasionally
Key Responsibilities
We know that work/life integration is important to our employees. Our hybrid work style allows team members to have flexibility while building their skills through in-person exposure to industry experts.
Our wellness programs prioritize our team members’ physical and behavioral health.
We are an equal opportunity employer committed to equity and inclusion in the workplace.
The total compensation that we expect to pay for this role are $70,000 to $80,00.00 annually, depending on years of experience, skill sets, education and certifications.
Vacancy posted 16 days ago
Similar jobs that could be interesting for youBased on the Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment in Boston, MA vacancy
- ...skilled IT Support Technician to provide Tier 1 and Tier 2 technical support to internal customers.... ...responsibilities include managing IT service desk tickets, troubleshooting hardware and... ...resources. The ideal candidate will have 2-3 years of computer support experience,...Suggested
- ...investment firm is hiring a Senior Associate, Project... ...performing, collaborative environment. Key Responsibilities Lead... ...This Opportunity Stands Out Work alongside high‑caliber professionals... ...bonus and profit sharing Hybrid work model (3 days in‑office, 2 days remote) with a...Hybrid workingSeniorCasual workWork at officeRemote work
- CD Projekt is looking for a Senior Environment Artist to join their team in Boston. This role involves... ...and visual identity of Cyberpunk 2. You will collaborate with Art Directors... ...experience. The position offers a hybrid work schedule with comprehensive health benefits...Hybrid workingSenior
$273.9k - $331.91k
## Senior Director, External innovation, NeuroscienceCambridge... ...with this job**Working with Us**... ...in our work environment. We offer a wide variety... ...holidays, and 3 optional holidaysBased... ...paid sick time, up to 2 paid volunteer... ...be eligible for a hybrid work model with at...Hybrid workingSeniorHourly payFull timeTemporary workPart timeFor contractorsSummer workLive inWork at officeLocal areaRemote workFlexible hoursShift work$173.39k - $210.11k
## Senior Manager, Global Clinical Science, NeuroscienceCambridge... ...with this job**Working with Us**... ...in our work environment. We offer a wide variety... ...holidays, and 3 optional holidaysBased... ...sick time, up to 2 paid volunteer... ...be eligible for a hybrid work model with at...Hybrid workingSeniorHourly payFull timeTemporary workPart timeFor contractorsSummer workLive inWork at officeLocal areaRemote workFlexible hoursShift work$82.12k - $128.57k
...Description This position allows for a hybrid work schedule with a mix of work spent in office... ..., you will be working in a project team environment with engineers and other designers... ...Drafting, or a high school diploma and 2 or more years drafting course work or equivalent...Hybrid workingSeniorHourly payWork at officeLocal areaRemote workWork from homeFlexible hoursSargent Lundy
Boston, MA4 days ago$160k - $200k
Senior Vice President (SVP), Public Relations Boston, MA (Hybrid: 2-3 days in office) Full-time The Opportunity Tier One Partners is looking for an... ...relationships while helping shape the... ...recognized agency working alongside a... ...creating an inclusive environment for all...Hybrid workingSeniorFull timeWork at office$170k - $200k
...Senior MLOps Engineer At... ...managers to risk analysts and... ...breakthrough work in climate... ...next position helped protect entire... .... Our hybrid work schedule... ...schedule includes 3 in-person... ...) and 2 remote... ...as Code so environments are reproducible... ...storage tiering, lifecycle...Hybrid workingSeniorPermanent employmentRemote workFlexible hoursClimateAI
Boston, MA4 days ago$50 - $55 per hour
Senior Life Sciences Moderator (Contract... ...about helping our clients succeed... ...more than 2,200... ...best firms to work for. Overview... ...anticipated to be a 3-6 month... ...pharma/biotech environments. Extensive experience... ...within a top‑tier strategy... ...follows our hybrid work model...Hybrid workingSeniorPermanent employmentContract workH1bLocal areaWorldwideHome officeFlexible hours$204.76k - $236.62k
...identify high‑value sites, work with landowners and... ...and experienced Senior Counsel,... ...collaboration and offer a hybrid work environment. Hybrid employees work... ...experience at a top‑tier law firm, sophisticated... ...(100% of the first 3% of pay; 50% for the next 2%). Self‑managed paid...Hybrid workingSeniorWork at officeLocal areaImmediate startWork from homeShift work$90k - $125k
Senior Account Managers on our... ...development, and helping Highwire... ...relationships with top-tier technology... ...media and analyst relations... ...up to 2 direct reports... ...and mapping work to strategy... ...growth Flexible hybrid work model... ...501(c)3 donation matching... ...office environment A supportive...Hybrid workingSeniorSummer holidayWork at officeLocal areaRemote workFlexible hours3 days per week$71k - $79k
...Tier 2 Support Representative HqO is connecting real... ...push us to do our best work every day. If you want to... ...enjoy a collaborative hybrid work model, with a minimum... ...(Written and Verbal) ~3-5 years of experience in... ..., technical support, or help desk role (SaaS experience...Hybrid workingWork at office$21 - $36 per hour
...The Service Desk Analyst is responsible... ...provided, this Tier 1 support... ..., curiosity, helpful engagement with... ...calls, emails, work orders, or... ...required. #1-3 years... ...required in 2 plus years of... .../ MS Office environment. # Advanced... ...may include seniority, education, training...Hourly payWork experience placementLocal areaRemote workShift workBeth Israel Lahey Health
Charlestown, MA2 days ago- Origin Staffing is seeking a Senior Associate in Project Management to lead cross... ..., a structured career path, and a hybrid work model (3 days in-office, 2 days remote). The ideal candidate... ...and a collaborative work environment. #J-18808-Ljbffr Origin StaffingHybrid workingSeniorWork at officeRemote work
$139.12k - $208.68k
...and collaborate with cross-functional teams in a dynamic environment. The role requires a Bachelor's degree and 5+ years in business process management. A flexible hybrid work schedule includes 3 in-office days and 2 remote days. Salary for this position ranges from $139...Hybrid workingSeniorWork at officeRemote workFlexible hours- ...guidelines and regulations. The ideal candidate will hold a Bachelor’s Degree in Healthcare Management and have at least 3 years of internal audit experience. A hybrid work schedule is available, requiring onsite presence 2 days a week. #J-18808-Ljbffr Dormont Manufacturing CoHybrid workingSenior2 days per week
- ...candidate should possess strong project management and leadership skills, with excellent communication abilities to engage with clients and regulatory bodies. The position offers a hybrid schedule, requiring office work 2-3 times a week. #J-18808-Ljbffr Alfred Benesch & CompanyHybrid workingSeniorWork at office
- ...in Boston, MA is looking for a Senior Associate Consultant to join their... ...at least a Bachelor's degree, 1-3 years of relevant experience,... ...communication skills. The position offers a hybrid work model where employees work 3-4 days in-office and 1-2 days from home. #J-18808-Ljbffr...Hybrid workingSeniorWork at office
- ...discrepancies and ensuring adherence to accuracy standards. Candidates should have 2-3 years of billing experience and strong skills in Microsoft Office Excel. The position offers a hybrid work schedule, with working hours from M-F, 8:30 AM to 5 PM EST. #J-18808-Ljbffr...Hybrid workingSeniorWork at office
$60k - $70k
The Boston Foundation is seeking a Senior Associate, Donor Engagement & Partnerships. This role involves managing... ...administrative and communication skills, with at least 2-3 years of relevant experience. A hybrid work model is in place, requiring some in-office presence....Hybrid workingSeniorWork at office- ...advancement. The successful applicant will have a Bachelor's degree in Writing or Communications, 2-3 years of writing experience, and strong editing skills. This hybrid role includes working with faculty members to enhance their promotion materials and reviewing all necessary...Hybrid workingSenior
$100k - $110k
...We are looking for a Senior Human Resources Business... ...culture at Lendbuzz. Hybrid Position This is a... ...position that requires working at least 2 days (Tuesdays and Thursdays... .../ Skills Minimum of 3+ years of progressive... ...fast-paced, changing environment $100,000 - $110,000 a...Hybrid workingSenior- ...transformations, particularly in the retail sector, while offering a hybrid work schedule with 3 in-person days. Ideal candidates will have at least 10... ...field, and proven skills in process governance and BPMN 2.0 modeling. The position also requires strong facilitation...Hybrid workingSenior
- ...possess strong skills in project management, stakeholder communication, and familiarity with Salesforce deployments. This hybrid role requires working in the office 2-3 days a week, especially during the initial onboarding period of 90 days. #J-18808-Ljbffr Acro Service CorpHybrid workingSeniorContract workWork at office2 days per week3 days per week
- ...should have 5-8 years of experience in the energy sector, proficient in tools like Python and SQL. The position offers a hybrid working environment, with a base salary ranging from $141,000 to $166,000, not including bonuses or equity-based incentives. #J-18808-Ljbffr...Hybrid workingSenior
- ...Senior Scrum Master with Financial Services experience... ...in MA/RI/NH Hybrid in Boston - 3 days onsite In person... ...-of-Scrums, hybrid work capability, and strong... ...comfort zone in an Agile environment preferred. ~... ...Services experience • 2+ years of work experience...Hybrid workingSeniorContract workWork experience placement
3B Staffing LLC
Boston, MA2 days ago $2,200 - $3,000 per week
...full support to drivers while on the road Handle back-office work: rate confirmations, carrier packets, invoicing, and compliance... ...We Offer: Remote work from your home office Weekly pay: $2,200$3,000 Annual income potential: $114,400$156,000 Training and...Remote jobWeekly payStart working todayWork at officeImmediate startWork from homeHome office$132.2k - $198.2k
...Summary: The Senior Biostatistician II... ...complete assigned work in a resourceful manner... ...Excels in a team environment Collaborates well... ...Typically requires 3 years of experience... ...Designation: Hybrid-Eligible Or On-Site... ...week; or select 2. On-Site : work...Hybrid workingSeniorSummer workRemote workFlexible hours2 days per weekVertex Pharmaceuticals
Boston, MA5 days ago$50 - $70 per hour
Senior Accountant - Corporate Accounting - Boston, MA (Hybrid) We are currently seeking candidates for a Senior... ...ideal candidate will have 3-5+ years of accounting... ...This role supports a hybrid work model, with 3 days on-... ...Wednesday, and Thursday) and 2 days working from home (...Hybrid workingSeniorContract workImmediate startWork from homeMonday to Friday3 days per week$134k - $190k
...technology company located in Boston is seeking a skilled software engineer to develop microservices and solutions in a hybrid work environment (2-3 days a week). This role demands strong programming expertise and a Bachelor's degree in Computer Science or Engineering....Hybrid workingSenior2 days per week3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment. Be the first to apply!
Related searches
- infrastructure support analyst Boston, MA
- systems support technician Boston, MA
- junior IT service management analyst Boston, MA
- application support technician Boston, MA
- desktop support analyst Boston, MA
- tech aide Boston, MA
- support technician Boston, MA
- product support technician Boston, MA
- helpdesk support technician Boston, MA
- personal computer support technician Boston, MA