Business Analyst, After Sales

SUMMARY OF POSITION:The After-Sales Programs & Strategy Analyst (Essentia) is responsible for identifying, developing, and supporting the execution of after-sales programs and service offerings that drive revenue growth, improve service performance, and enhance customer support across the Essentia portfolio.This role evaluates market opportunities, analyzes business and operational data, and translates insights into structured, scalable programs such as preventative maintenance, installation services, and consumable solutions. The Analyst contributes to the development of offerings that are both commercially compelling and operationally executable, ensuring alignment with customer needs and business objectives.The Analyst plays a key role in aligning after-sales offerings with equipment sales initiatives, supporting new product launches, and preparing the organization for large customer rollouts. This includes working cross-functionally with Sales, Service, Parts, and Supply Chain to ensure programs are effectively positioned, supported, and ready for successful execution in the market.ESSENTIAL DUTIES AND RESPONSIBILITES:Identify and evaluate opportunities to expand after-sales offerings, including service programs, installation support, and consumable solutionsAnalyze equipment sales, installed base, parts usage, service trends, and market data to support opportunity development and decision-makingSupport the development and structuring of scalable after-sales programs aligned with business strategy and operational capabilitiesBuild business cases, financial models, and forecasts to quantify revenue potential and support program developmentPartner with Sales to support positioning and integration of after-sales offerings into the equipment sales cycleCollaborate with Parts, Service, Supply Chain, and Finance teams to ensure program feasibility and execution readinessEngage with Field Service Managers, distributors, and service networks to validate program structure, pricing, and real-world applicabilitySupport pre-launch planning and large customer rollouts by aligning parts, service, and consumable strategies with upcoming opportunitiesMonitor and analyze performance of after-sales programs, identifying opportunities for improvement and expansionPromote data-driven insights and contribute to continuous improvement of aftermarket strategies and processesPerform other duties as assignedPHYSICAL REQUIREMENTS:TypeRarely0 -12%Occasionally12 – 33%Frequently34 – 66%Regularly67 – 100%Seeing:xHearing: xStanding/WalkingxClimbing/Stooping/KneelingxLifting/Pulling/PushingxFingering/Grasping/Feeling:xWORKING CONDITION: General office environment.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:Strong analytical and problem-solving skills with the ability to translate data into actionable insightsBusiness acumen with an interest in revenue generation and commercial strategyAbility to operate in a fast-paced, evolving environment with a high degree of ownershipStrong communication and interpersonal skills, with the ability to collaborate across functionsExperience building financial models, forecasts, and business casesProficiency in Microsoft Excel and comfort working with data sets and reporting toolsAbility to balance analytical thinking with practical executionSelf-motivated with the ability to work independently while aligning with leadership directionWillingness to travel to support field engagement, customer interaction, and program validationEDUCATION AND EXPERIENCE: Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred Experience in business analysis, product development, service operations, or commercial strategy preferred Exposure to aftermarket services, parts operations, or equipment support industries is strongly preferred Electrolux Professional Group - meeting needs beyond tomorrowElectrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry solutions for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2025, the Electrolux Professional Group had global sales of SEK 12.2bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:Strong analytical and problem-solving skills with the ability to translate data into actionable insightsBusiness acumen with an interest in revenue generation and commercial strategyAbility to operate in a fast-paced, evolving environment with a high degree of ownershipStrong communication and interpersonal skills, with the ability to collaborate across functionsExperience building financial models, forecasts, and business casesProficiency in Microsoft Excel and comfort working with data sets and reporting toolsAbility to balance analytical thinking with practical executionSelf-motivated with the ability to work independently while aligning with leadership directionWillingness to travel to support field engagement, customer interaction, and program validationEDUCATION AND EXPERIENCE: Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred Experience in business analysis, product development, service operations, or commercial strategy preferred Exposure to aftermarket services, parts operations, or equipment support industries is strongly preferred Full timePosting Date: 2026-09-02