IT Analyst

Overview The IT Analyst role is like an IT ninja. The person with this role will perform a wide variety of job functions within the company inside of a range of general categories. Those categories are in order of importance/precedence: Customer service delivery such as support tickets and service delivery projects including work which requires physical presence at customer onsite and at QPC offices Process improvements for systems such as ticketing, project management, CRM, marketing automation, ERP, customer portal Business intelligence analysis such as analyzing the effectiveness of approaches and recommending changes to improve results Maintaining QPC assets including but not limited to digital, physical, and intellectual property Work style This role is primarily an “in office” role where regular work is conducted at QPC offices. Some visits to customer sites are part of the job. This role requires regular travel to customer sites, with the expectation of approximately 15% time spent on customer on-site work and 85% based in the office. Vehicle mileage to customer sites or other QPC business related mileage will be reimbursed at the IRS standard mileage rate. Mileage entries must be submitted no later than the business day after the mileage was incurred. Same day submittal of the data is strongly preferred. It is the employee's responsibility to maintain legal compliance with the ability to drive in the required locales. As of the date of this offer, those locales are States of Wisconsin and Illinois. This position is only open to legal residents of Illinois and Wisconsin. We understand and expect that the person applying for the IT Analyst role is a generalist and not an expert in the technologies we use right away. As they continue to build their skills and experience, we look forward to supporting their growth into more advanced roles within the company. To succeed in this role, the IT Analyst is expected to make full use of QPC’s rich documentation library and technical resources. The IT Analyst is expected to contribute to this library with clear, high-quality documentation that aligns with company standards created while working on customer work. Efforts to enhance existing documentation whenever possible are highly encouraged. Work hours are expected to be within QPC’s regular business hours though there may be occasions when the IT Analyst decides it is best to work on systems after hours such as maintenance activities. Those activities are expected to be able to be done remotely using QPC’s secure infrastructure. Some sales and technical certifications will be necessary. It is expected that the study for those certifications be conducted during normal work hours. Any tests for exams are expected to be taken during normal work hours. Cost for exams will either be paid for by the company directly or reimbursed. Any certifications achieved as part of employment are expected to remain assigned or allocated to the company after separation. Your job performance will be evaluated at 30, 60, 90, and 180 days with potential for compensation adjustments and growth opportunities. Administrative details QPC must bill clients for successful work performed. To ensure QPC can continue providing stable employment and ensure the company is compensated for all work performed, it is absolutely essential that all staff are fully compliant with our time entry standards daily. Accurate time tracking helps the company bill clients appropriately for services provided and gives managers the visibility they need to support your success. Your manager will check in regularly to help you stay aligned with expectations and goals and provide guidance as needed. Office position in Somers WI with some travel to customer locations. Part or Full-Time available (minimum 25 hr / week). Requirements High school diploma or equivalent required The goal with this opportunity The goal with this opportunity is for you to grow with the organization. QPC has copious opportunities for learning, growth, skill development, and attainment of certifications within the scope of QPC business operations. Performance and expectations Satisfactorily complete documentation for process development/refinement. Satisfactorily conduct processes in accordance with documented standards for those processes. Effectively manage QPC internal operational tasks Pass the WatchGuard Network Essentials certification exam using an identity registered to QPC. QPC provides access to WatchGuard training materials and QPC training materials. Pass a second WatchGuard technical certification exam of your choice such as multifactor authentication, endpoint protection, or secure Wi-Fi using an identity registered to QPC. Preferably, pass all of the WatchGuard technical certification exams. Perform job satisfactorily such as: not causing client outages; avoiding company reputational damage; communicating effectively with team members, prospects, and clients; updating support/task ticket and project details properly; maintaining client configuration documentation properly; tracking and managing project and task status for the projects assigned; follow-up and completing action items in a timely fashion are key to excellence; being a reliable team member; continually expanding one’s knowledge and competency of QPC business processes ranging from sales and marketing to technical service delivery; improve competency and company outcomes by successfully completing projects and tasks with a focus on continuous improvement of oneself and business processes; Time entries must be complete and submitted before stopping work for the day. What’s great in the job? Flexible time policy and PTO for full-time employees Training and certifications, paid for by the company Create content that will help our users on a daily basis Real responsibilities and challenges in a fast-evolving company What We Offer A full-time position. Attractive salary package. #J-18808-Ljbffr QPC Security