Assistant Property Manager - Multifamily Residential

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

POSITION PURPOSE

The Assistant Property Manager (APM) performs tasks associated with the operation of the property including collections, resident services, lease renewals, invoice processing, monthly financial close‑out and preparation of corresponding reports, maintenance requests and actions to ensure compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. The APM ensures the Property is maintained in a manner consistent with established standards and objectives, and deploys customer JLL service standards to residents, clients, and fellow associates. The APM assumes responsibility for the operation of the property in the absence of the Property Manager (PM). This position supports one lease‑up property and one stabilized property in Coral Gables, FL. Weekends are required.

EXPECTED COMPENSATION

$31.25 per hour, 10% annual bonus, and eligibility for commissions on new leases signed and leases renewed. The total compensation range is an estimate and not guaranteed; an employment offer is based on an applicant’s education, experience, skills, abilities, geographic location, internal equity, and alignment with market data.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Administer the lease renewal program; prepare renewals for review and approval, generate and deliver renewal letters 90 days prior to expirations, and update resident information in the property management system. Assist the Property Manager in developing and implementing marketing and resident retention programs; review leasing reports, occupancy/vacancy trends, and all resident‑related files. Assist with other resident‑related functions including move‑out notices, transfers, work orders, and concern/complaint processing over the phone and in person. Maintain accounts receivable, ensuring rents and all fees are billed and collected in accordance with JLL guidelines; keep a targeted delinquency goal for the property and manage rent‑related collection notices as required by local law. Maintain a collection policy for residents who move out with a balance; submit a monthly report to the Property Manager on collection accounts and turn files over to a third‑party collection agency monthly. Initiate and manage the eviction process with the attorney, abiding by local law, to ensure timeliness and desired results. Calculate and generate security deposit refunds or reimbursements; prepare and send all applicable notices and information. Inspect move‑outs timely to document charges prior to reconciling deposits. Assist the Property Manager in meeting established standards regarding grounds, safety, cleanliness, and general appearance of the property. Assist the Property Manager in client satisfaction through accurate and timely reporting and ongoing communication about community performance. Respond promptly and accurately to client/owner concerns, questions, issues, and requests. Provide superior customer service and communication to residents and prospects in accordance with JLL’s service standards to enhance satisfaction, retention, revenue, reputation, and profitability. Assist in generating required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client. Comply with company policies and procedures, including SOP. Help monitor resident selection criteria in accordance with federal and state regulations, including Fair Housing and ADA (and Section 504) compliance. Instill, maintain, and model JLL’s mission to be the best national management company.

EDUCATION

High school diploma or equivalent required; bachelor’s degree preferred.

EXPERIENCE

One to two years of onsite residential property management experience. Experience in a supervisory role and managing staff. Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles. Proficiency in property management software (Yardi, RealPage) or similar.

SKILLS AND ABILITY

Excellent customer service skills with high professionalism. Strong grasp of modern technology and ability to utilize it daily. Computer literate, including Microsoft Office Suite and internet navigation. General office, bookkeeping, and sales skills. Excellent oral and written communication skills and strong attention to detail. Ability to work independently and within a team to build relationships and interact effectively with business partners. Desire to work within a diverse, collaborative, and driven environment. Positive, professional attitude. Proactive and takes initiative. Maintain confidentiality and use judgment.

OTHER

Regular attendance essential. Association may be required to work varied schedules and attend all scheduled training sessions and meetings. Maintenance of a neat, clean, and well‑groomed appearance per company standards. Full compliance with company rules and regulations. Must obtain a real estate license within 120 days of employment if required by state law.

NOTICE

This role description is not an exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Statements herein describe the general nature and level of work being performed and are not a contract for employment. All requirements are open to reasonable modification to accommodate individuals with disabilities.

LOCATION

On‑site – Miami, FL

BENEFITS

401(k) plan with matching company contributions. Comprehensive Medical, Dental & Vision Care. Paid parental leave at 100% of salary. Paid Time Off and Company Holidays. Early access to earned wages through Daily Pay.

EMPLOYMENT STATEMENTS

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. #J-18808-Ljbffr JLL