Business Office Associate - Part-Time

6071 - Fremont - 44100 Christy Street, Fremont, California, 94538 Provide an iconic customer experience - Summary: Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast‑paced, team‑oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls. What you will do - Essential Responsibilities: Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines. Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining the paperwork process. Seeks win/win solutions for the customer and partners appropriately. Processes paperwork associated with retail/wholesale automobile sales, which may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork. Processes auction sales, dealer registration, and/or appraisal lane purchases, including the collection of titles (calls and follow up). Manages payoffs, proper paperwork, and signatures from customers to send the appropriate documentation to the Home Office for the funding of drafts. Manages multiple pay types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention. Processes paperwork affiliated with the state DMV, including submitting paperwork necessary to title or register a vehicle for a customer after the sale or obtaining a title for a customer after the sale. Mentors new Business Office Associates and trains other store departments on Business Office processes and procedures. Performs clerical responsibilities such as copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems for logging vehicle registration tags. Answers the multi‑line phone system, responds to callers’ needs, and directs calls as appropriate. Learn and succeed as part of a team: Pleasant, but noisy office environment. Numerous distractions and disruptions due to incoming communication. May require walking or standing for extended periods of time. Variety of work schedules with shifts that include nights, weekends, and holidays. Wear CarMax clothing (acquired through the company) at all times while working in the store. Qualifications: Work requires ability to: Read, interpret, and transcribe data to maintain accurate records. Use resources and partnership to balance the needs of the customer and the business. Understand numeric filing systems. Use word processing, spreadsheets, and other programs, displaying intermediate PC skills. Prioritize and multi‑task in a deadline‑oriented environment with above‑average organizational skills and attention to detail. Lift objects that weigh as much as 15‑20 lbs. Speak and listen effectively in dealing with internal and external customers in person, over the phone, and in writing. Complete CarMax‑provided training as required. Develop partnerships with the Sales team and other departments to provide quality customer service. Maintain confidentiality of all records, files, and reports within the scope of the position. Report Asset Protection and/or Human Resource related issues to management. The hourly rate for this position is: $18.10 - $38.50 Benefits Except as otherwise required by state law, those considered part‑time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part‑time Associates receive sick leave consistent with state law. Part‑time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1‑year waiting period. Part‑time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. #J-18808-Ljbffr CarMax