Account Executive, Government - New York

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. Job Overview The Account Executive, Government position focuses on the customer life cycle, supporting the growth of State and Local Government. The primary responsibilities are to sell to State and Local accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. As an Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with T‑Mobile's core values. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. Job Responsibilities New Sales activities: Utilize contact lists to call leads and generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T‑Mobile, review service agreements, answer questions, and probe for additional business. Sustain monthly call goals as expectations dictate. Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete customer account maintenance resulting from reviews. Provide account analysis to determine up‑sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results. Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information. Accuracy and efficiency in data entry required. Successfully complete continuous training to maintain knowledge of products, services, and sales approaches. Use automated knowledge systems and training tools to deliver exceptional service to meet T‑Mobile’s productivity and quality standards. Attain productivity and sales goals based on targeted metrics. Meet or exceed all departmental goals and business objectives. Demonstrate positive and cooperative behavior with customers and coworkers. Demonstrate personal leadership in consistently maintaining high standards for ethical and professional conduct. Disburse adjustments and credits as appropriate within established limits and criteria. Also responsible for other duties and projects as assigned by business management as needed. Education High School Diploma/GED – Required Bachelor’s Degree – Preferred Work Experience 2‑4 years selling to Government (State and Local) accounts – Required Less than 2 years extensive customer service experience – Preferred Less than 2 years business markets sales experience – Preferred Less than 2 years wireless industry sales experience – Preferred Less than 2 years telesales or technical sales experience – Preferred Knowledge, Skills, and Abilities Customer Satisfaction – Required Sales – Required Attention to Detail – Required Communication – Required Presentations – Required Problem Solving – Required Analysis – Required Customer Service – Preferred Microsoft Excel – Preferred Technical Sales – Preferred Inside Sales – Preferred Licenses and Certifications At least 21 years of age Legally authorized to work in the United States Travel Travel Required: Yes Salary Total Target Cash Pay Range: $130,100 – $234,600, inclusive of target incentives. Base Pay Range: $78,060 – $140,760. To find the pay range for this role based on hiring location, copy and paste the following URL into your browser: Benefits Benefits include medical, dental and vision insurance; flexible spending account; 401(k); employee stock grants and voluntary stock purchase plan; paid time off; up to 12 paid holidays; paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long-term care insurance; mobile service and home internet discounts; pet insurance; and access to commuter and transit programs. Equal Employment Opportunity Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io‑mobile.com or calling View phone number on click.appcast.io. #J-18808-Ljbffr T-Mobile