Hotel Front Desk Agent

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation:

$16.75 hourly to start

• Communicate with housekeeping to make sure guest rooms are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Mitigate customer complaints as needed
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

• Greet guests warmly and professionally during check-in and check-out
• Process reservations, modifications, and cancellations accurately
• Assist with laundry duties as needed, including washing, drying, folding, and organizing linens
• Handle guest payments, deposits, and incidental charges with accuracy and accountability
• Ensure all billing and folio details are correct and clearly explained to guests
• Respond to guest requests, concerns, and complaints in a professional and timely manner
• Provide information about hotel services, amenities, and the local area
• Handle phone calls, emails, and internal communications efficiently
• Maintain accurate records in the property management system
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest issues are addressed
• Follow all brand standards and front desk procedures consistently
• Adhere to IHG brand standards in all aspects of guest service, operations, and compliance

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school diploma, GED, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations

• Previous front desk, customer service, or hospitality experience preferred
• Strong communication and interpersonal skills
• High attention to detail, especially with billing and data entry
• Ability to multitask and remain organized in a fast-paced environment
• Basic computer and property management system skills preferred
• Must be reliable, punctual, and able to work any shift, including mornings, evenings, overnight, weekends, and holidays, with no schedule restrictions
• Strong problem-solving skills and professional demeanor

Why Join Us?

• Supportive and team-oriented work environment
• Opportunity to grow within the hotel
• Stable extended stay property with consistent business
• Employee discounts and benefits are available
• Respectful, no-drama workplace culture focused on accountability and teamwork

The Candlewood Suites St. Charles has recently been acquired by ARK Hospitality to manage this property. ARK Hospitality is an up-and-coming hotel management company that is looking for strong, driven candidates to grow the company with. There is a lot of growth potential with our company as we continue to grow. If you are looking for career growth opportunities, ARK Hospitality will invest in YOU!