Client Onboarding & Success Manager Sensr Analytics and Databridge

Client Onboarding & Success Manager Sensr Analytics and Databridge

Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology. Gen II has more than $1 trillion in private fund capital assets under administration.

With offices in the US and Europe, we're looking for do-ers, problem-solvers, and entrepreneurs like you who want to make an impact in our industry, grow with us, and create a community where everyone thrives.

Careers mean more at Gen II more opportunity, more innovation, and more ideas! You'll have the opportunity to grow in ways that are meaningful to you and work alongside some of the best people in their field. You'll also receive training which will advance your skill set, both technically and personally allowing you to achieve your career aspirations with us. Be part of our community that recognizes achievements, promotes from within, and receive meaningful benefits which focus on your physical, mental and financial well-being.

What's the role?

This role will be responsible for the onboarding, customer success and solutioning for Gen II's proprietary performance & attribution and data platforms, Sensr Analytics and Databridge. As a member of Sensr's Client Success Team, you will be an integral part of client implementation, working closely with our clients and Gen II's Client Service Teams. In addition, as an expert on the application, you will build strong relationships with our clients, ensure they are comfortable on the platform and gather feedback to share with the product team for future enhancements.

What you'll be doing

• Own overall relationship with assigned clients post-contract execution through to BAU. You'll be deeply involved in onboarding, implementation, training, increasing adoption and value add, ensuring retention, and high levels of customer satisfaction.
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
• Maintain and develop customer success strategies and best practices, as well as customer support content.
• Communicate effectively with end-users to understand customer needs, manage expectations, handle & escalate risk and communicate statuses.
• Maintain existing customer success metrics and data as directed.

The ideal background for this role:

• Required: 2+ years client facing experience. Instill a sense of urgency, track and deliver on client deliverables. 2+ years fintech/financial services experience (SaaS, Technology Services or Software industry). Technical implementations/onboarding experience. Project management skills. Advanced Excel skills you've applied these skills for reporting, modelling, or automation. Technical knowledge of financial reporting and underlying logic. Bachelor's degree. Finance (Accounting, Finance, Economics) and/or STEM degree.
• Desired: Fund accounting (ideally Private Equity) experience. Familiarity with performance analysis (e.g. IRR, TVPI/MOIC). AI experience. Experience with data mapping. Strong written and verbal communication skills. Ability to learn on-the-job quickly, apply learning to recommend solutions to issues. Ability to quickly adapt to changes in processes and procedures in a rapidly changing environment. Strong attention to detail and accuracy. Superior problem solving, judgement and decision-making skills. Ability to think independently, prioritize, multi-task and meet deadlines. Extensive Microsoft suite skills - Excel, Word, Visio, PowerPoint, and Outlook.

The salary range for this position is $70,000 - $121,000, in addition to a commission plan and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate's experience level.

All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of three (3) days a week in our office and two (2) days remotely.