Administrative Assistant

Job Description

Job Description

We are looking for a personable and organized Administrative Assistant to provide Contract support for a Medicare-focused team in Minneapolis, Minnesota. In this role, you will help coordinate client scheduling, manage high-volume administrative tasks, and ensure policy details are recorded accurately. This opportunity is ideal for someone who communicates clearly, stays focused in a fast-paced environment, and takes pride in dependable follow-through.

Responsibilities:
• Coordinate appointment scheduling for a group of Medicare sales representatives and help keep client meetings organized across a high-volume service area.
• Respond to inbound calls, provide attentive assistance to clients, and direct questions or follow-up needs to the appropriate team members.
• Enter policy and client information into Epic with a high level of accuracy, including demographic details, organization information, addresses, and premium data.
• Track submitted policy records and monitor outstanding information, including cases where policy numbers are issued after an initial delay.
• Distribute completed policy details to the appropriate contacts and maintain organized records for ongoing follow-up.
• Support clients who need plan updates by helping ensure documentation is complete and information is ready for advisor review.
• Manage changing workloads throughout peak scheduling periods while maintaining attention to detail and consistent responsiveness.
• Use Outlook and other office tools to assist with communication, calendar coordination, and day-to-day administrative support.• Previous experience in an administrative assistant, office support, receptionist, or data entry role.
• Strong verbal and written English communication skills with a detail-oriented and friendly approach.
• Proven ability to handle detailed data entry work with accuracy and consistency.
• Experience managing inbound calls and interacting with clients in a courteous and efficient manner.
• Proficiency with Microsoft Outlook and general administrative office systems.
• Highly dependable with strong organizational skills and the ability to manage multiple tasks at once.
• Experience with Epic or a similar electronic records platform is preferred.