Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health Insurance Contribution
• Life Insurance
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Greg Butler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Scan and attach documentation to correct departments.
• Maintain accurate records of customer interactions.
• Answer and process billing inquiries.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Proactive in problem solving.
• Self-motivated
• Dedicated to customer service