Customer Service Specialist

POSITION: Customer Service Specialist 

DEPARTMENT: Customer Accounts

PAYGRADE: 104H

PAY:  Starts at Min - $23.034/ $29.368 Mid / 35.702 Max hourly

DEADLINE: Wednesday, September 02, 2026

JOB SUMMARY:

The purpose of this position is to accept payments for utility services and to provide information, answer questions, and provide a high level of professional customer service regarding water service accounts, conservation of water, customer complaints, payment arrangements, and orders for reconnection at an assigned location.

ESSENTIAL JOB FUNCTIONS:

Accepts cash, check, money order, and credit card payments for water services; adheres to cash handling policies and procedures.

Processes and generates service orders for new service, transfers, and termination of services as requested by customers.

Performs customer service functions for walk-in customers; answers questions regarding account balances; handles customer complaints; makes payment arrangements; arranges installment plans; creates payment extensions; refers customers in need of water assistance funding; prepares orders for reconnection of service; and prepares leak adjustment requests.

Provides leak detection tips.

Assists customers with cost savings programs that are available.

Processes applications for purchase of hydrant meters; accepts payments; and directs customers to warehouse for meter pick up.

Provides back up and assistance to other department staff as needed. Performs other assigned duties.

MINIMUM REQUIREMENTS TO PERFORM WORK:

High school diploma or equivalent; plus, six (6) months of related work experience in customer service or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all CCWA or departmental policies, practices, and procedures necessary to function effectively in the position.

Required Licenses/Certifications:

None

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as sedentary work involving lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.

Taks may involve some light weight carrying, pushing, and/or pulling of objects; tasks may involve extended periods of time at a keyboard or workstation.

WORK ENVIRONMENT:

Essential functions are regularly performed without exposure to adverse environmental conditions.

Work is performed in a safe and secure work environment that may periodically have unpredictable requirements or demands.

At CCWA, it is our policy to provide equal employment opportunities to all employees, including temporary employees, and applicants for employment based on qualifications, abilities, and merit. Therefore, CCWA prohibits discrimination against employees, applicants or any other legally covered persons because of race, color, religion, national origin, age, sex (including pregnancy, sexual orientation and gender identity or expression), citizenship, genetic information, disability status, past, current, or prospective membership in the uniformed services or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to job advertisements, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.