Account Resolution Default Coordinator

Overview

POSITION SUMMARY:

Reviews all accounts prior to charge off to ensure that all efforts have been exhausted in the collection of the outstanding debt. Analysis of accounts deemed efforts exhausted to confirm account is uncollectable and provide specific historical synopsis supporting recommendation for appropriate mitigation or liquidation action to minimize the potential for financial loss to the credit union. Efforts will include, but not be limited to extensive telephone, written and person to person communication, skip tracing, credit review, lien search, site visits, review of member’s financial situation and any other necessary actions to determine best course of action.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Pay range for this hourly position is $38.06 - $50.96/hr with a progressive benefits package.

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

1. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Makes recommendations for and implements appropriate action for those accounts that cannot be contacted, or for which satisfactory arrangements cannot be made.
7. Initiates workflow for review of modification, TDR, workout, deferment requests.
8. Responsible for monitoring and taking required actions on discharged Bankruptcy accounts to ensure members adhere to court order, and if not take necessary actions to mitigate loss for credit union.
9. Responsible for monitoring active bankruptcy cases to confirm members are adhering to the court ordered bankruptcy plan. Initiates workflow to Legal Processor for follow up if members are not adhering to the plan.
10. Maintains and updates member records. Records all communications and all collection activity.
11. Performs skip-tracing duties, as required.
12. Assists with departmental and/or branch training or job shadowing.
13. Analyzes repossession/foreclosure request to ensure efforts have been exhausted, due diligence has been completed and determine cost effectiveness for recovery of asset.
14. Review accounts identified as efforts exhausted to verify all collections activity has been completed. Initiate workflow to recommended account for charge off if all efforts have been exhausted.
15. Approves or recommends to Collateral Management based on delegated authority or declines and refers to account resolution with coaching on next steps.
16. Makes collection contacts for deficiency balances and accounts pending charge off to determine arrangements with members to mitigate losses for the business.
17. Resource for questions and training of new hires.
18. Refers members to financial counseling resources when necessary.
19. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis.
20. Performs any other duties as assigned.

1. Three to five years of collection experience required with reasonable knowledge of collection practices, consumer credit cards, mortgages and bankruptcy laws and regulations, or equivalent credit, deposit, and/or financial counseling experience.
2. Knowledge of credit union products preferred, but not required.
3. Ability to analyze loans where collection efforts have been exhausted to determine appropriate default resolution, while mitigating losses for the Credit Union.
4. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. At times length of working day can be unpredictable, must be willing and able to work early and/or stay late with short notice.
5. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services.
6. Interpersonal and persuasive skills necessary to gather data from several sources and to represent the Credit Union in a positive way during periods of stressful member contact.
7. Ability to work independently prioritize assignments and organize work efficiently, to handle large volumes of details.
8. Ability to make decisions in an authorized area of responsibility without approval from direct supervisor.
9. Accuracy, attention to detail, and strategic thinking required.
10. Negotiation experience.
11. Ability to operate related computer applications and office equipment.
12. Must be bondable.

PId2c989b3b269-37344-35972668