Business Systems Analyst

Production Process Control Engineer

Pay Range: $$92,750 - $$92,750

Location: West Deptford NJ

World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Production Process Control Engineer, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.

Job Purpose

To perform duties related to the implementation, management, maintenance, enhancement, support and decommission of critical software systems, whether purchased through a third party or developed internally. The Business Systems Analyst consults with stakeholders to gather and define requirements; assist with design and configuration of systems; implement new systems and/or enhance existing systems; write and execute test plans; troubleshoot and resolve system issues; deliver training and guidance to end users and system/service owners; develop and maintain system documentation; prepare robust reports to enhance strategic business decisions.

Principle Accountabilities

• Serve as first point of contact for business applications
• Serve as a liaison between technical staff and user groups
• Engage with internal teams to understand business requests, translate requirements into an analytical project approach, and support or lead projects through completion
• Determines operational objectives by studying business functions, gathering information, and evaluating output requirements
• Examines current business procedures and recommends improvements and controls by identifying problems or vulnerabilities
• Work with internal/external customers to diagnose, review, and resolve incidents
• Interpret information, ideas, and instructions and communicate clearly and accurately both verbally and in writing (including materials intended for distribution)
• Identify and refer unresolved problems for resolution (internally or externally)
• Maintain records of system incidents
• Prepare technical reports by collecting, analyzing, and summarizing information and trends; develop and maintain documentation and standards (including SOPs, training guides, workflow diagrams, single-point lessons, etc)
• May update and maintain user accounts and manage various permissions based on approved requests
• Perform data validation using various reports generated from systems
• Create and execute developed test plans to ensure desired results are achieved; support user acceptance testing
• Provide system demonstrations and end user training
• Maintains user confidence and protects operations by keeping information confidential
• Participate in activities and research to maintain knowledge of industry developments
• Collaborate with JM IT to ensure that all digital activities are delivered in a secure, robust, and supportable way within the JM IT guiderails
• Support PGMS data strategy and data governance efforts
• Identify opportunities for streamlining systems and processes to improve efficiency
• Encourage safety and housekeeping practices and lead by example
• Onsite role

Special Factors

• TRAVEL – Potential domestic/international travel
• WORK ENVIRONMENT – office/chemical plant
• PHYSICAL DEMANDS – may need to lift up to 50 lbs

Requirements for the Role:

• BS degree in Management Information Systems, Software/Systems/Computer Engineering, or any STEM field
• Minimum 2+ years' experience in information systems in a manufacturing environment
• Experience with KBM/AS400, JDE, TrakSYS and/or other ERP systems
• Experience with data visualization tools (i.e. Power BI, Tableau, Alteryx) and SQL is desirable
• Proficiency with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, Power Platform/Power Apps, Dynamics)
• Knowledge of computer network security protocols desirable
• Project Management experience desirable

Personal Skills and Key Competencies (including JM behavioural competencies)

• Strong leadership, organizational, interpersonal, and problem-solving skills
• Excellent verbal and written communication
• High level of drive and enthusiasm
• Adaptable and flexible with positive, "can do" attitude
• Willingness and ability to support, develop and train others
• Think creatively and proactively propose solutions with an attention to detail
• Strong Health and Safety awareness

What we offer:

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits, including health, life, disability and retirement plans that support our employees' financial and physical wellbeing, such as:

• Retirement Savings (401K Match, plus an additional Employer Contribution)
• 20 days annual PTO (varies for shift-based roles)
• Life and Disability Insurance
• Health Insurance (Medical, Prescription, Dental and Vision)
• Voluntary Benefits
• Wellbeing Programs and Incentives
• Tuition Assistance
• Parental Leave

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

How to apply: If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com)

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice

You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.