Customer Service Rep
Foton Candle
Job Description
Job Description We are seeking a Customer Service Representative to join our growing team! You will respond to customer inquiries via email, chat, and occasional phone calls. We hope to find someone with a passion for helping others and solving problems quickly and completely. This is a full-time, remote hybrid position. Saturday-Monday hours are required. The ideal candidate must have experience with remote retail customer service , demonstrate initiative and independent problem-solving skills, and be familiar with AI assisted customer service software. Responsibilities: Respond to customer inquiries across multiple platforms. Communicate with the team to help drive customer success and resolve their problems and questions quickly. Assist the management team with various administrative tasks. Qualifications: Excellent written and verbal communication skills. Ability to prioritize and multitask. Strong organizational skills. Ability to work and problem solve independently after training. Ability to manage a high paced workload, particularly during peak retail seasons. (April-May and November-December) Positive and go-getter attitude and genuine drive to help people. Skilled at using a positive demeanor to deescalate stressful customer situations. \nCompany Description Foton is a family-owned innovative candle business in Fort Smith, Arkansas. We found a way to make candles smarter - for us and for the environment. Foton Candles can be used to repurpose existing containers into candles, a new patent-pending concept that is endlessly customizable, safer, and more sustainable vs. traditional candles. We are looking for self-motivated team members to help support our growth and mission to bring innovation to an otherwise stale candle industry. Company Description Foton is a family-owned innovative candle business in Fort Smith, Arkansas. We found a way to make candles smarter - for us and for the environment. Foton Candles can be used to repurpose existing containers into candles, a new patent-pending concept that is endlessly customizable, safer, and more sustainable vs. traditional candles. We are looking for self-motivated team members to help support our growth and mission to bring innovation to an otherwise stale candle industry.Vacancy posted 5 days ago
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