Director of Training and Support Services

JOB DESCRIPTION

Position: Director, Training and Support Services

Location: Fort Washington, Maryland

Status: Full-Time | Exempt (Not a remote position)

Compensation: $100,000k per annum, plus corporate benefits

POSITION SUMMARY

Securemedy, Incorporated, a leading provider of professional security guard and patrol services, seeks an experienced Director, Support Services to oversee three critical corporate functions: Training and Professional Development, Licensing and Credentialing Compliance, and 24/7 Remote Command Center Operations.

The successful candidate will ensure workforce readiness, regulatory compliance, and operational responsiveness across Securemedy's security programs. This senior management position requires strong leadership, current security instructor credentials, and experience managing security support operations.

KEY RESPONSIBILITIES

1. Training and Professional Development

• Direct all initial, recurring, remedial, and specialized training for new and existing security personnel, supervisors, and managers.
• Develop training curricula, lesson plans, examinations, and competency assessments.
• Conduct or supervise armed/unarmed security training, use of force, de-escalation, emergency response, and incident reporting.
• Ensure compliance with federal, state, local, and client-specific training requirements.
• Maintain current instructor certifications and supervise qualified instructors.
• Establish training schedules, maintain records, and monitor employee training compliance.
• Lead supervisory development programs emphasizing professionalism, accountability, and responsiveness.

2. Licensing and Credentialing Compliance

• Oversee all corporate security agency licenses, registrations, permits, and certifications.
• Ensure employees maintain valid security registrations, firearms qualifications, special police commissions, and required credentials.
• Maintain centralized credentialing records, renewal schedules, and expiration alerts.
• Coordinate with Human Resources and Security Operations to prevent deployment of improperly credentialed personnel.
• Manage licensing renewals, regulatory inspections, audits, and compliance documentation.
• Monitor regulatory changes and support licensing requirements for new jurisdictions.

3. 24/7 Remote Command Center Operations

• Oversee Securemedy's 24/7 Remote Command Center and supervise assigned personnel.
• Ensure effective monitoring, communications, dispatch coordination, and incident escalation.
• Establish procedures for emergencies, employee call-offs, staffing disruptions, and client complaints.
• Oversee utilization of WinTeam, TrackTik, GPS monitoring, and related operational technologies.
• Monitor response times, incident reporting, communication protocols, and operational performance.
• Coordinate critical incident resolution with Security Operations and Executive Management.
• Maintain emergency preparedness and business continuity procedures.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Criminal Justice, Security Management, Business Administration, or related discipline preferred; equivalent experience considered.
• Five (5) years of security industry training instructor experience preferred.
• Current, verifiable security instructor credentials applicable to assigned training programs required.
• Firearms, CPR/First Aid/AED, defensive tactics, and specialized instructor certifications strongly preferred.
• Knowledge of security licensing requirements, particularly MD, DC, VA, and NY.
• Experience managing training, compliance, credentialing, or security communications operations.
• Strong leadership, communication, organizational, and technology skills.
• Availability to support critical operational emergencies outside normal business hours.

PERFORMANCE EXPECTATIONS

• 100% mandatory employee training compliance.
• 100% employee credentialing and corporate licensing compliance.
• Continuous 24/7/365 Command Center coverage.
• Timely incident escalation, renewals, and compliance reporting.

BENEFITS

• Medical, dental, and vision insurance.
• Paid public holidays.
• Two weeks of paid vacation annually after one year of service.
• Professional development and career advancement opportunities.
• Benefits are subject to corporate policies and eligibility requirements.

EQUAL EMPLOYMENT OPPORTUNITY

Securemedy, Incorporated is an Equal Opportunity Employer committed to workforce diversity, professionalism, and excellence.