Automation Service Technician

Job Description

Job Description

Our Company

All World is your one-stop shop solutions provider for aftermarket machine tool spare parts, services, repairs, and custom-engineered applications. Our mission is to empower today's manufacturing customer with solutions that fit their personalized needs and budget. Our growth-oriented company operates on six primary values to create maximum results in the workplace: support, transparency, respect, innovation, dependability, and efficiency.

Role Summary

As an Automation Service Technician, you’ll keep customer automation equipment running safely and reliably through on-site and in-house service. This role exists to deliver accurate troubleshooting, quality repairs, and clear communication that protects uptime and project profitability.

Key responsibilities:
- Repair, install, and verify operation of assigned machines and equipment
- Diagnose system issues, recommend solutions, and execute approved corrective actions
- Respond to technical questions from customers and internal teams in a timely manner
- Maintain job profitability by completing work within budget and scope
- Provide periodic status updates to management during service calls
- Document service activity accurately and submit completed reports
- Travel 40–50% to customer sites, including ~25% overnight travel
- Follow all safety procedures, rules, and guidelines; assist with other duties as needed

Required qualifications:
- High School Diploma or GED
- Valid driver’s license with clean driving record
- 3–5 years of applicable experience; robotics background is a plus
- Strong mechanical and/or electrical aptitude in machine tool or factory automation; above-average math skills

Apply to help customers get dependable results from their automation systems. A Typical Day

Your day starts by reviewing assignments from the Production & Installation Lead and confirming the parts, tools, and safety requirements needed for the work ahead. Some days you’ll head to a customer worksite; other days you’ll work in-house to complete scheduled repairs. Between tasks, you’ll coordinate logistics for upcoming visits, keep stakeholders informed on progress, and ensure documentation is completed promptly after each job. You’ll balance hands-on technical work with customer-facing communication, building professional relationships through clear explanations and practical guidance. Travel weeks may include overnight stays, so planning and organization are key to staying efficient and prepared.

Benefits Package

We offer a comprehensive benefits package designed to support you on and off the job, including Medical, Dental, and Vision coverage; a 401(k) plan; Life Insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Paid Time Off; and a Competitive Salary ($30–$40/hour).