Patient Account Representative
U.S. Physical Therapy
Patient Account Representative
Since 1982, Lincoln Orthopedic Physical Therapy has been a trusted provider of outpatient orthopedic physical therapy services in the Lincoln community. Known for clinical excellence and personalized patient care, our practice specializes in the evaluation and treatment of orthopedic conditions while serving individuals with a wide range of rehabilitation needs. We are committed to fostering a collaborative, patient-centered environment where clinicians are empowered to deliver exceptional care and continue growing professionally.
Competitive compensation
Excellent benefits package including 401k, health, dental, and generous paid time off
Multiple opportunities for professional development, specialization, and leadership
Employee discount plans
Employee Assistance Program (EAP)
Investment from a company that wants you to succeed and thrive
A collaborative, supportive, family-friendly work environment
The opportunity to work alongside highly skilled clinicians and an exceptional support team
A company culture focused on investing in its people and celebrating success
Partner with patients to resolve billing, payment, and account-related concerns with professionalism and empathy.
Investigate and reconcile patient account discrepancies to ensure accurate billing and timely resolution.
Process patient payments, refunds, and account adjustments accurately and efficiently.
Verify, review, and update patient insurance information to maintain accurate account records.
Communicate with insurance providers to verify eligibility and benefits, obtain prior authorizations, and resolve coverage issues.
Follow up on outstanding insurance claims, denials, and unpaid balances to maximize reimbursement.
Maintain accurate, confidential, and up-to-date patient account documentation in accordance with organizational policies.
Deliver exceptional customer service while assisting patients, providers, and insurance representatives with billing inquiries.
Collaborate with cross-functional teams to streamline workflows, improve billing processes, and support timely reimbursement.
Stay current on insurance regulations, payer policies, and medical billing and coding requirements to ensure compliance.
High school diploma or equivalent required; Associate's or Bachelor's degree preferred
1-2 years of experience in medical billing and collections
Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
Experience verifying insurance benefits and obtaining prior authorizations
Strong attention to detail and ability to work independently
Excellent communication and customer service skills
Proficient in Microsoft Office, Waystar, Japari and other computer programs
The ideal candidate is someone who:
Loves interacting with people and creating positive first impressions
Takes ownership of their work and follows through on commitments
Thrives in a collaborative, team-oriented environment
Maintains professionalism under pressure
Is organized, proactive, and solutions-focused
If you're looking for a career where your work truly makes a difference in people's lives every day, we'd love to hear from you. Join LOPT and become part of a team dedicated to helping our patients move better, feel better, and live better.
$20 - $24 per hour
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