Senior Business Solution Analyst

Senior Business Solution Analyst

Under the supervision of the department Director, provides system support services to the Information Technology staff and computer users. The position is responsible for the coordination, implementation, and completion of multiple projects simultaneously.

Essential Functions

• Collaborates with business and technical staff to elicit, clarify, and document project requirements by conducting detailed business analysis, outlining the problems, opportunities, and objectives via interviews, document analysis, business process development, and case studies to find equitable solutions for the department;
• Acquires resources, manage third-party contractors, and control project scope; and Assists in the collection and documentation of project objectives, manage stakeholder and project team member expectations, and, where appropriate, identify opportunities that spans cross-functional and technical boundaries;
• Defines feature lists, use cases, acceptance criteria, user flows, user personas, and other artifacts in support of product development efforts;
• Performs ongoing product backlog maintenance, prioritization, and resolution of defects/bugs by managing timeline and delivery expectations and
• Manages projects and cross-functional project teams to ensure projects are conceived, designed, planned, tested, and executed effectively, including tracking, managing, and efficiently communicating projects throughout their life cycle while managing risk to ensure that project objectives are met;
• Analyzes, define, and document requirements for data, workflow, logical processes, interfaces with other systems, internal and external checks and controls, and reporting;
• Works with Information Technology staff to ensure that application security meets the business needs and security requirements;
• Documents the business and technical requirements in a consistent manner;
• Inventory control of assets under the responsibilities of the IT Services Desk Manager; and
• IT Services Desk

Other Requirements

A valid CA driver's license. May be required to work after-hours maintenance windows and participate in on-call rotation.

Minimum Qualifications

A bachelor's degree, with a major in computer science, business administration, or a related field; With Either four years of experience at the Oakland Housing Authority performing analytical duties; Or two years of SQL Server experience. Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus. Equivalent combinations of education, training and experience will be considered.

Knowledge and Abilities

Knowledge of:

Microsoft operating systems, MS-SQL (queries, views, and scripts), VMware troubleshooting database issues SSR, web-based application architectures, MS Office 365 (especially Excel), PowerShell. Program change management, testing, documentation; implementation, and SQL Server Always-On Technology.

Ability to:

Translate and breakdown project requests into specifications that are ready to be used by the development team. Perform system application, data analysis, and solution research. Define user requirements and develop system and detailed program specifications; write complex programs; reason logically and creatively; develop electronic computer routines; analyze data and draw logical conclusions; work independently on projects with minimum supervision; communicate effectively, both orally and in writing making use of presentation tools; prepare effective reports; work cooperatively and constructively with others

Support end users. Talantage, LLC is an Equal Opportunity Employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, religion, gender, sexual orientation, age, disability, veteran status, or any other protected classification under applicable law.