PSC Registration Clerk

Our Client a Medical Research company is looking for a PSC Registration Clerk for their Columbus OH location.

• Greet customers appropriately.
• Treat all customers in a courteous manner.
• Assists patients with kiosk sign-in and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads understands and complies with departmental policies protocols and procedures: (i.e. Procedure Manuals Safety Manual Compliance Manual Employee Handbook Quality Assurance Manual).
• Performs basic clerical duties i.e. filing faxing preparing mail some data entry.
• Demonstrates organizational commitment and values of client.
• Adheres to departmental and company policies.
• Answers the telephone in a friendly and helpful manner by incorporating the company name self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

• One year customer service experience
• Preferred Work Experience:
• Keyboard/data entry and PC experience
• Knowledge:
• Medical Terminology helpful not required
• Skills:
• Must have strong communication skills.
• Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization communication and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Able to make decisions based on established procedures and exercise consistent independent sound judgment.
• Education : Minimum High school Diploma or equivalent is required

• Excellent growth and advancement opportunities

Required Experience:

IC