Travel Support Advisor

Travel Support Advisor

Madison, Wisconsin, United States

About the Job Travel Support Advisor

We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team. In this fully virtual role, you'll assist clients throughout their travel journey from planning to post-trip follow-up ensuring they feel supported every step of the way. If you enjoy helping others, have strong communication skills, and thrive in a detail-focused role, this opportunity is for you!

Key Responsibilities:

• Client Support: Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer guidance before, during, and after travel.
• Booking Assistance: Help clients with booking requests, itinerary adjustments, cancellations, and upgrades.
• Problem Solving: Handle last-minute travel changes or emergencies with professionalism and efficiency.
• Vendor Communication: Coordinate with airlines, hotels, cruise lines, and tour operators to resolve issues or confirm arrangements.
• Documentation & Accuracy: Ensure all travel documentation, confirmations, and client details are accurate and up to date.
• Feedback Collection: Follow up with travelers post-trip to gather feedback, troubleshoot any issues, and build client loyalty.
• Process Improvement: Contribute to refining internal support systems and sharing insights for better client experiences.

Qualifications:

• Experience in customer support, hospitality, or travel services is a plus.
• Clear communicator with a patient and friendly demeanor.
• Strong problem-solving skills and attention to detail.
• Tech-savvy and comfortable using CRM and travel platforms.
• Self-starter with excellent time management skills in a remote environment.
• Passionate about helping others and ensuring smooth travel experiences.

What You'll Get:

• 100% remote work with flexible scheduling.
• Supportive team environment with continuous training.
• Access to exclusive industry tools, resources, and travel discounts.
• Opportunities for growth and skill development.