Front Desk Agent, Hotel (Caesars New Orleans)

The Front Desk Agent is responsible for assisting guests when registering them into the hotel and settling accounts upon check - out. Works closely with related departments to ensure excellent guest service.

Responsibilities

• Acknowledge, greet and converse in English with customers who approach the front desk.
• Give clear directions to guests.
• Complete required paperwork for various front desk transactions and input information into the computer.
• Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately.
• Check guests in and out.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

Qualifications

• High School graduate or equivalent is required.
• Minimum 3 months customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required.
• Must be able to type at least 25 wpm.
• Must be able to pass a simple mathematics test. Must be able to get along well with co-workers and work as a team.
• Must be able to work any day of the week and any shift. Must present a well-groomed appearance.

Additional Requirements:

• Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time.
• Able to respond calmly in busy situations.
• Able to tolerate area with high noise levels. Must be able to lift up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
• Respond to visual and aural cues. Able to read, write and communicate directions in English clearly.
• Accurately count and balance bank ($1500.00) at the beginning and end of shift. Process all cash and credit card transactions.

• Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.

GAMING PERMIT: N/A

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.