Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

FRONT DESK AGENT

Hotel Spero

New Orleans, LA
Be The Reason Guests Feel At Home At Fairfield Inn & Suites New Orleans Downtown/French Quarter Area!

We're seeking a Part-time Front Desk Agent who greets every guest with a smile, provides thoughtful support throughout their stay, and takes pride in delivering genuine hospitality.

If you love helping others and enjoy creating positive moments, you'll fit right in here.

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Apply
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the FRONT DESK AGENT in New Orleans, LA vacancy
  • Front Desk Agent
     ...Front Desk Agent As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed... 
    Suggested
    Full time
    Temporary work
    Shift work
    Afternoon shift

    Concord Hospitality

    New Orleans, LA
    15 hours ago
  • Front Desk Agent
    Marriott Hotels - 614 Canal Street - Responsibilities: Greet guests and assist with check-in and check-out processes; Deliver guest service and respond to guest requests to enhance the stay; Prepare and complete reports as needed by hotel operations; Maintain professional...
    Suggested

    Marriott

    New Orleans, LA
    3 days ago
  • Guest Experience Front Desk Agent
     ...Bn-Management-Co- in Gretna, LA seeks a Hotel Desk Agent to greet guests, assign rooms, handle payments, and guide guests on local attractions...  ...verbiage. The successful candidate will provide courteous front desk service, manage inquiries, and assist with billing discrepancies... 
    Suggested
    Local area

    Bn-Management-Co-

    Gretna, LA
    4 days ago
  • Front Desk Agent
     ...hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front... 
    Suggested
    Temporary work
    Shift work

    Sonesta International Hotels

    New Orleans, LA
    1 day ago
  • Front Desk Agent

    $17 per hour

     ...Hotel de la Poste Front Desk Agent Working at Hotel de la Poste in the heart of New Orleans' vibrant French Quarter offers a unique opportunity to immerse yourself in the rich culture and timeless charm of this iconic city. Newly transitioned from The W New Orleans... 
    Suggested
    Work at office
    Flexible hours
    Shift work
    Night shift

    Sage Hospitality

    New Orleans, LA
    3 days ago
  • Front Desk Receptionist / Hotel Front Desk
     ...Hotel Desk Agent Hotel Desk Agent Summary/Objective The hotel desk agent greets and welcomes guests to the establishment and makes them...  ...property assets; never open door for guest's who forgot their key (redirect them back to the front desk) Hilton PEP is helpful... 

    BN Management Co

    Gretna, LA
    4 days ago
  • Front Desk Agent
     ...Division Intercontinental New Orleans Description The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. This position directly influences guest... 
    Full time
    Part time
    Work at office
    Local area
    Flexible hours
    Shift work

    HM Alpha Hotels

    New Orleans, LA
    3 days ago
  • Front Desk Agent
     ...providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area,... 
    Local area
    Immediate start
    Shift work

    Omni Hotels

    New Orleans, LA
    1 day ago
  • Front Desk Agent

    $16 per hour

     ...We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create...  ...guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the... 
    Work at office
    Local area
    Worldwide
    Shift work

    Pyramid Global Hospitality

    New Orleans, LA
    4 days ago
  • Front Desk Agent
    Job Title Guest Experience Expert Job Description POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative...
    Full time
    Work experience placement
    Local area

    Marriott International Inc

    New Orleans, LA
    1 day ago
  • Front Desk Agent
    Job Description Position Summary Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services ...
    Work experience placement
    Local area

    Marriott International

    New Orleans, LA
    3 days ago
  • Hotel Front Desk Agent Fosse - Travel Team

    $20 per hour

     ...Must Know ** Fosse PMS**. Some Night Audit Shifts. We Pay Lodging and Travel. 4 to 12 weeks national travel at a time Front Desk Agents will be the first point of contact for a guests stay, duties will include; registering guests, assigning rooms, accommodating... 
    Hourly pay
    Immediate start
    Night shift

    The Hotel Task Force

    New Orleans, LA
    2 days ago
  • Front Desk Agent (Full Time)
     ...Higgins Hotel Front Desk Agent The Higgins Hotel, located in the heart of New Orleans, is seeking exceptional individuals to join our team! As a job applicant, you'll have the opportunity to work in a historic, luxury hotel that offers unparalleled service and a unique... 
    Full time
    Local area
    Shift work
    Afternoon shift

    Margaritaville Hollywood Beach Resort

    New Orleans, LA
    3 days ago
  • Front Desk Agent, Marriott Lakeway, Metairie LA
     ...Front Desk Agent Experience: High school diploma or equivalent required, and college degree preferred. Previous hotel Front Desk and Hilton brand experience is preferred Marriott FSPMS experience a plus. JOB ESSENTIALS Assist guests with arrival and... 
    Local area
    Immediate start
    Flexible hours
    Shift work
    Afternoon shift
    Weekday work

    Blue Sky Hospitality Solutions

    Metairie, LA
    1 day ago
  • Medical Receptionist

    $38k - $45.8k

    Become a part of our caring community Join our dedicated outpatient team at the Covington clinic, where patient-centered care is our top priority, In this role you will directly report to the Center Administrator and play an important part in delivering high-quality...
    Full time
    Temporary work
    Apprenticeship

    Centerwell

    New Orleans, LA
    2 days ago
  • Front Desk Agent-Full time, 40 hours, must be able to work all shifts
     ...Front Desk Agent The Front Desk Agent plays a critical role in Hotel Management of New Orleans' mission to unparalleled customer service. Reporting to the Front Desk Manager and General Manager, this role focuses on managing guest services, ensuring smooth hotel operations... 
    Full time
    Local area
    All shifts
    Shift work
    Afternoon shift

    Valentino New Orleans Hotels

    New Orleans, LA
    2 days ago
  • Front Desk Agent- 3-11 PM shift
     ...Front Desk Agent - 3-11 PM Shift EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status... 
    Immediate start
    Shift work

    Tandem Hospitality Group LLC

    New Orleans, LA
    4 days ago
  • Front Desk Agent
    POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests...
    Full time
    Work experience placement
    Local area
    Worldwide

    Marriott

    New Orleans, LA
    13 hours ago
  • Hilton Hotel Brands - Front Desk Agent $16-$35/hr

    $16 - $35 per hour

     ...Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying... 
    Hourly pay
    Full time
    Local area
    Shift work
    Night shift

    Hilton

    Metairie, LA
    3 days ago
  • Front Desk Agent
     ...The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience College coursework in related fields... 

    Holiday Inn New Orleans Airport North

    Kenner, LA
    4 days ago
  • Front Desk Agent

    $16 - $17 per hour

     ...winning Chef Nina Compton — this enchanting property is your gateway to the cultural epicenter of New Orleans. Role Overview Front Desk Agent in a boutique hotel property. The agent provides exceptional customer service, manages check‑in/check‑out, resolves guest concerns... 
    Hourly pay
    Work at office
    Shift work

    Dormont Manufacturing Company

    Harahan, LA
    4 days ago
  • Front Desk Agent
     ...and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly,... 
    Full time
    Work at office
    Shift work
    Night shift

    Sage Restaurant Group

    Harahan, LA
    2 days ago
  • Guest Experience Front Desk Agent
     ...Sonesta International Hotels Corporation is hiring a Front Desk Agent for the Royal Sonesta New Orleans. This full-time role requires a candidate who will engage passionately with guests, manage front desk operations, and maintain excellent guest service. Ideal candidates... 
    Full time

    Sonesta International Hotels

    Harahan, LA
    2 days ago
  • Front Desk Agent
     ...Front Desk Agent (Full-Time & Part-Time) DoubleTree by Hilton New Orleans Airport Kenner, LA 70062 Do you have a passion for people and a knack for making a great first impression? At the DoubleTree by Hilton New Orleans Airport , we know that a warm welcome can change... 
    Full time
    Part time
    Local area
    Worldwide
    Flexible hours
    Shift work

    Ontario Trillium Foundation

    Kenner, LA
    2 days ago
  • Front Desk Guest Experience Agent
     ...Hotel Monteleone is seeking a Reception Agent to greet guests, check them in, assign rooms and handle guest needs at the front desk. The role requires clear English communication, solid customer service experience and the ability to manage payments and reservations efficiently... 

    Hotel Monteleone

    Harahan, LA
    1 day ago
  • Evening Reservationist
     ...Hotel and Private Residences New Orleans is seeking a Reservations Agent to join our dynamic Rooms Team. We are looking for someone with...  ...Bring Knowledge of Opera preferred Reservations or Front Desk experience, preferred One to two years' experience working... 
    Full time
    Worldwide
    Flexible hours
    Night shift
    Day shift
    Afternoon shift

    Four Seasons Hotels

    New Orleans, LA
    1 day ago
  • Call Center & Front Desk receptionists
    Business Development Center (BDC) / Receptionist Paretti Family of Dealerships is seeking a motivated and customer-focused Business Development Center (BDC) / Receptionist to join our team. This role serves as the first point of contact for our dealership and plays a key...

    Paretti Imports

    Metairie, LA
    1 day ago
  • Part Time Reservationist

    $16 per hour

    Reservationist Share Apply Part-time Starting at $16.00 per hour Do you have the desire to learn new life skills and our brand of hospitality? We foster an environment of growth, mentorship, and warmth at Commander's Palace. All applicants must embrace and contribute...
    Hourly pay
    Part time
    Monday to Friday

    Commander's Palace

    New Orleans, LA
    3 days ago
  • Front Desk Agent/Bartender
     ...Front Desk Agent/Bartender Apply your passion for mixology and your attentive personality to create memorable guest experiences! As a Front Desk Agent/Bartender, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting... 
    Daily paid
    Temporary work
    Local area
    Flexible hours
    Shift work
    Weekend work
    Afternoon shift

    InnVentures

    New Orleans, LA
    3 days ago
  • Receptionist - State Farm Agent Team Member

    $18 - $22 per hour

     ...Receptionist – State Farm Agent Team Member Full Time – Terrytown Compensation: $18.00 – $22.00 per hour Our agency, established in 2020, is a close‑knit team of four dedicated to consistency, service, and growth. We emphasize a supportive, team‑oriented culture and offer... 
    Hourly pay
    Full time
    For contractors
    Work at office
    Flexible hours

    Insurenola

    Gretna, LA
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to FRONT DESK AGENT. Be the first to apply!

Related searches