Receptionist / Scheduling Coordinator

Receptionist / Scheduling CoordinatorCompany: Restoration MastersLocation: In-Office Job Type: Full-Time or Part-Time (Monday Friday)Pay Range: $18.00 $21.00 / hour (Dependent on Experience)About UsAt Restoration Masters, we specialize in top-quality remediation and construction services, helping homeowners and businesses restore their properties after fire, water, or storm damage. We pride ourselves on reliable communication, efficiency, and compassionate service during challenging times for our clients.Position SummaryWe are seeking a reliable, organized, and friendly Receptionist / Scheduler to join our in-office team. As the first point of contact for Restoration Masters, you will play a crucial role in managing incoming client inquiries, scheduling estimates, and coordinating booked construction and remediation jobs.If you thrive in a fast-paced environment, love keeping schedules organized, and enjoy helping people, we want to hear from you!Key ResponsibilitiesFront Desk & Phone Management: Answer incoming calls warmly and professionally, addressing client questions and routing calls appropriately.Client Intake: Receive and log new client requests for remediation and construction services.Estimate Scheduling: Coordinate calendars for estimators and project managers to book initial site visits.Job Scheduling: Maintain master schedules for approved restoration and construction projects, ensuring crews and project leads are dispatched efficiently.Customer Communication: Provide clients with prompt updates regarding scheduling, arrival times, and next steps.Administrative Support: Keep customer records updated in our system, assist with general office filing, and support office operations as needed.Qualifications & SkillsExperience: 1+ years of receptionist, customer service, or scheduling experience (experience in construction, restoration, or trades is a plus, but not required).Communication: Strong verbal and written communication skills with a customer-first attitude.Organization: Exceptional multi-tasking and time-management skills with high attention to detail.Tech-Savvy: Proficiency with basic office software (MS Office/Google Workspace) and comfortable learning company scheduling software.Reliability: Dependable attendance and punctuality for an entirely in-office schedule (Monday through Friday).Schedule & BenefitsWork Location: On-site at our main office Hours: Monday Friday (Standard business hours; specific hours to be discussed for Part-Time vs. Full-Time).Pay: $18.00 $21.00 / hour, negotiable based on relevant experience.Sick Time: 40 hours of sick time per year. 
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