Technical Account Manager

Perfect Audience is seeking a San Francisco or Chicago-based Technical Account Manager ready to become a charter member of our client success team. The Technical Account Manager will optimize campaign implementations and support the overall technical aspects of all our products. You will work with both internal and external parties to ensure that account issues are handled quickly and appropriately.

The client success team is the "secret sauce" that makes Perfect Audience great for marketers. They work with our Account Managers, Engineering and Sales Teams to hammer out solutions all day long for clients. As a technical account manager, you will resolve complex technical problems and answer detailed customer configuration questions for some of the largest brands on the web.

If you REALLY like to get things done and want to join a group of accomplished, passionate people helping companies grow their business - and think it's important to help businesses find more efficient and effective ways to grow, then we want to talk to you.

We're looking for someone who is resourceful, bright, proactive, a go-getter, works well independently and as part of a team and who is be passionate about what she or he does.

Responsibilities

• Talk to clients all day long. Find out what's bugging them. Get it fixed.
• Work closely with the product team to implement and release features to clients.
• Help direct clients to correct solution for their marketing needs. Act as an extension of their marketing team.
• Regularly meet with the Clients to review immediate and long-term customer needs.
• Apply basic troubleshooting skills to issues before escalating to the appropriate group.
• Manage and track both internal and external case tickets to ensure their timely resolution.
• Troubleshoot product issues; must be willing to get their hands dirty.
• Proactively notify clients of technical updates and product releases related to their account.
• Rally internal resources as needed to resolve client issues. Escalate issues to Engineering Group when appropriate.
• Provide feedback to Account Managers/Product Team, communicating technical use cases for new features and enhancements

Minimum Qualifications and Experience

• College Graduate
• 2 years experience in client services environment
• Strong understanding of internet technologies and a demonstrated capacity to learn
• Ability to actively drive problems to resolution
• Sound decision making and critical thinking skills
• Expert organization and prioritization skills
• Strong interpersonal skills to interact with clients, management, and peers
• Effective cross-department communication
• The ability to contribute to a team environment with a high degree of professionalism and skill.

Major Plus if you have

• 5 years of experience in a client services environment; experience troubleshooting technical issues for external clients
• Understanding of the online advertising industry
• Experience using CRM products
• Expert knowledge of XML and RSS Feeds
• Proficiency in XPath(ing)/Exploring web site source content
• Fluency in another language (as well as English)