Senior Sales Operations Analyst

Iterable is the leading AI‑powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross‑channel interactions, and optimize engagement—all with enterprise‑grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

As a member of Iterable’s Operations team, you will play a key role in developing strategy, process, and reporting for our growing Sales department. Your ultimate goal is to drive cross‑functional strategic insights and detailed analytics into the sales process, so we can scale our business through data‑driven decisions.

We have four main objectives: (1) provide our internal teams with process and reporting that allows them to spend minimal time with data entry and maximum time with prospects and customers; (2) provide executives with key analytics that enable them to scale the business through data‑driven decisions; (3) provide our prospects and customers with the best service and experience possible; and (4) put efficient processes in place that will scale with our growth.

Key Responsibilities

Work cross‑functionally with Marketing, Sales, Finance, and Customer Success teams to report business KPIs, identify key insights, and suggest areas of improvement.

Identify new processes and tools to increase automation, improve efficiency, and reduce manual overhead.

Partner with Sales management to increase the understanding of our business, improve decision‑making, and increase sales productivity.

Create and maintain KPI dashboards for business partners.

Perform ad‑hoc analysis and come up with your own projects to support ongoing strategic and tactical business initiatives.

Administration of Salesforce (create and maintain reports/dashboards, page layouts, territory module, record transfers/uploads, new user creation, etc).

Become an authority in our Sales tool stack and ensure the team is using best practices.

What you need

Strong written and verbal communication skills.

Demonstrable experience with Excel, Salesforce, and/or other Sales tools.

Solid attention to detail and time management skills.

Analytical thinker who can derive insights from data to improve process and training.

A self‑starter attitude who naturally sees problems.

Nice to have

Sales experience or experience working with Sales organizations.

Experience at a high‑growth startup or consulting experience.

Certified Salesforce Administrator and Developer.

Experience with forecasting and sales territories.

The US base salary range for this position at the start of employment is $93,500 – $140,500. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job‑related skills, experience, relevant education or training, and internal equity considerations.

In addition to base salary, the total compensation package includes variable pay (where applicable), equity, and a range of benefits, including medical, dental, vision, and financial. We also offer perks such as generous stipends for health & fitness and learning & development, among others.

For questions about the position, please contact View email address on click.appcast.io.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender‑identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to local and state laws, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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